Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction across their journey and unearth the root cause of problems
Learn how to develop a beginning-to-end data and CX strategy for your housing association
Find our webinars, podcasts, and blog pieces here, covering everything from VoC trends to the linguistic significance of Scottish Twitter
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Hear from brands who use Wordnerds to bring their VoC programs to the big leagues
Sainsbury's knows that its greatest asset is its customer feedback. Their 60-strong insights team uses Wordnerds to squeeze that qual feedback for all it's worth.
When the stakes are as high as they are in housing, it was essential that every bit of Sovereign's huge volumes of feedback received was heard.
Passenger safety and satisfaction are TfW's watchwords, so finding new ways to keep their travellers safe in the midst of rapid change was essential.
Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works. See how Wordnerds turned this into a strength.
Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We promise no salesy stuff until you know we're the tool for you.
