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How to report customer feedback the way the Ombudsman wants

A TSMs Eve Eve special...

'Twas the night before (the night before) TSMs and all through the house, customer-facing teams were stressing over how they would prepare to analyse the influx of data they will be receiving while navigating potential complaint escalations to the Ombudsman.

...There's a reason we don't write poetry professionally.

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Webinar: How to report customer feedback the way the Ombudsman wants


Wordnerds has produced a framework that will allow social landlords to easily collect,  categorise, and act on the tenant feedback TSMs will haul in. Alongside this framework, we are offering a (free!) look at research we've conducted into the Ombudsman's maladministration findings, highlighting their most critical areas of focus.Ombudsman priority stats

After this webinar, you will have in your hands:

  • A step-by-step guide to apply our TSM framework to your data
  • A succinct document outlining our research into the Ombudsman's priority issues
  • An exclusive offer for a report on where your feedback currently sits, as a pre-TSM benchmark
  • A clear idea of how to reduce escalations by improving tenant satisfaction

Okay, so several of those are actually intangible ideas more than solid objects, but you will certainly have them in your brain and in your inbox.

Join us from 11:00-12:00 on March 30th to adapt your customer data strategy to the Tenant Satisfaction Measures.

In the meantime, take a look at our analysis of Housemark's survey advice, our report into how housing associations can handle the cost of living crisis, or the work we've done with Sovereign Housing Association to improve tenant satisfaction by aggregating their feedback channels.