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Adapting customer data to Tenant Satisfaction Measures

In partnership with Northern Housing Consortium

With TSMs just around the corner, it is vital that housing associations are prepared to analyse the influx of data they will be receiving.

Ombudsman Priorities

Wordnerds has partnered up with the Northern Housing Consortium to bring social landlords a framework to collect,  categorise, and act on the tenant feedback TSMs will haul in. Alongside this framework, we are offering a (free!) look at research we've conducted into the Ombudsman's maladministration findings, highlighting their most critical areas of focus.

After this webinar, you will have in your hands:

  • A step-by-step guide to apply our TSM framework to your data
  • A succinct document outlining our research into the Ombudsman's priority issues
  • An exclusive offer for a report on where your feedback currently sits, as a pre-TSM benchmark
  • A clear idea of how to reduce escalations by improving tenant satisfaction

Okay, so several of those are actually intangible ideas more than solid objects, but you will certainly have them in your inbox.

Join us at 10:30am on February 14th to adapt your customer data strategy to the Tenant Satisfaction Measures.


In the meantime, take a look at our analysis of Housemark's survey advice, our report into how housing associations can handle the cost of living crisis, or the work we've done with Sovereign Housing Association to improve tenant satisfaction by aggregating their feedback channels.


Webinar: Adapting customer data to Tenant Satisfaction Measures