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Wordnerds State of the Nation - Water report  - July 2020


UK Water Companies' Customer Experience

Wordnerds State of the Nation Summary Report

Using our game-changing text analysis software, we’ve analysed over 50,000 tweets mentioning 15 of the most talked-about water companies on Twitter, to uncover:

  • What issues caused the most damage to customer sentiment 
  • What services do customers care most about 
  • What quick wins can improve the customer experience

Grab a cuppa, and download the report to see what matters most to customers, and what they're really saying about their providers.


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