CX teams at top companies use Wordnerds:
Learn what your customers are talking about without training any classification models.
With the added benefit of not boring your team to death analysing 10s of thousands of surveys.
Find surprises in your data you might otherwise miss.
The best brands listen and act on their customer feedback but it's hard to read and categorise it all. Let alone look for unknown issues.
Wordnerds automatically clusters all your feedback showing you:
- Emerging topics
- Volume
- Sentiment
But that's not all!
Create your own custom themes and topics in under 30 minutes.
Because no two businesses are the same and yours is a special snowflake.
Pre-built theme banks are great but not enough.
Tracking emerging unique customer themes overtime is essential. Are themes growing, shrinking and has what you've done to fix them worked?
Wordnerds allows you to create your own from the ground up.
Improve the theme health score by sorting examples into good and bad. Giving you full confidence in the data.
Our main sectors
We work with anyone from French food services to American media and publishing organisations, but our primary sectors are:
Sainsbury's loves customers
And they're not afraid to say it
The Customer Closeness team at Sainsbury's uses Wordnerds to analyse the millions of points of customer feedback they receive annually. Understanding trends in how customers are behaving, implementing qualitative reinforcement to their quantitative reporting, adapting their analysis to cover any topic they (or their customers) can think of — these are the reasons they love Wordnerds. Hear it in their words: