CX during COVID-19: How did the UK's 'Big Six' energy suppliers perform?
A Summary Twitter Study Using Deep Learning, NLP and Linguistics
Using our game-changing text analysis software, we've analysed over 13K tweets said to or about the top six UK energy companies over 30 days, to uncover:
- Which supplier outshone the rest during COVID-19
- Who has the happiest customers?
- What issues are affecting one supplier disproportionately?
Download the report to see what matters most to customers, and what they're really saying about their providers.