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UK Energy CX During COVID-19 study

CX during COVID-19: How did the UK's 'Big Six' energy suppliers perform?

A Summary Twitter Study Using Deep Learning, NLP and Linguistics

Using our game-changing text analysis software, we've analysed over 13K tweets said to or about the top six UK energy companies over 30 days, to uncover:

  • Which supplier outshone the rest during COVID-19
  • Who has the happiest customers?
  • What issues are affecting one supplier disproportionately?

Download the report to see what matters most to customers, and what they're really saying about their providers.