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UK Energy CX Twitter Study

Wordnerds study of UK Energy provider CX - June to October 2020

How did the UK's top energy companies perform?

A Summary Twitter Study Using Deep Learning, NLP and Linguistics

With our game-changing text analysis software, we've analysed over 70K tweets mentioning the top six UK energy companies and challenger brands from 15th June to 15th October 2020 to uncover:

  • Which supplier is outshining the rest?
  • What problems are impacting brand sentiment most?
  • What issues are affecting one supplier disproportionately?

Download the report to see what matters most to customers, and what they're really saying about their providers 👇