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UK Rail Performance

Insight into the most popular things to do when there is a delay, how some TOCs turn a negative situation into a positive outcome, and how the top TOCs compare to the market as a whole.

 

So how do UK TOCs score on performance issues?

By listening to passengers on an industrial scale and using our artificial intelligence to read hundreds of thousands of social media posts, we've conducted a deep dive into rail passenger sentiment on performance issues. 

View report

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