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Centralise your customer feedback and

drill down to actionable insights in minutes

We empower time-starved CX & Insight professionals to
enhance customer satisfaction, boost retention and
drive revenue by automating VoC analysis and insight generation.

Ambitious CX teams using Wordnerds:

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Trusted By Industry Leaders

Sainsbury's

Helping Sainsbury's process and understand 2 million CSAT surveys per year.

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How Sovereign uses Wordnerds to improve the quality of life for 130,000 residents.


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Going from manual analysis to a holistic overview of all VoC data in one place.

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The Challenge: There's Too Much Customer Feedback

The board room cares about numbers like NPS/CSAT, complaints volumes, and churn. But the data we have to understand and affect those numbers are words. Organisations are struggling to understand- in real-time and at scale- the many things their customers are trying to tell them.

This has resulted in the lowest customer satisfaction levels since 2010. - UKCSI Report July 2024

Analyse all your feedback data in one place

Wordnerds integrates with customer feedback from virtually any source, giving you a holistic and consistent understanding across all your feedback:

  • CRM
  • Surveys
  • Reviews
  • Complaints
  • Social media (Tweets, Posts)
  • Call centre and chat transcripts
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See what your biggest issues are and prioritise them effectively

Wordnerds classifies your feedback into distinct themes and topics allowing you to see:

  • The sentiment of a theme (Very Unhappy - Very Happy) 
  • The volume of people talking about it
  • How different segments are reacting

You can use our pre-trained themes or create your own at any time. 

Be confident your themes and insights are accurate

Every theme is transparent showing you exactly what verbatim is included/excluded. We also give each a health score.

You can remove things you don't want and improve accuracy through our simple-to-use theme training process.

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Track and measure your impact on themes over time 

Measure and report with confidence on how themes are tracking over time. Answer questions like:

  • Is the issue getting bigger/smaller?
  • Has the sentiment around the issue improved?
  • Are there any new interesting topics popping up?

You can do this on our platform with native reports or easily export data into your BI tool to report alongside your other data.

See Wordnerds In Action

See how it works
 

 

Frequently Asked Questions

What types of data do you work with?

Wordnerds works with various types of customer feedback data, including text from surveys, social media, reviews, emails, and chat transcripts.

Our platform is designed to handle any form of text-based customer feedback.

How do you integrate with our data sources?

There are several different options available:

- Direct CSV Upload 

- Upload from your data warehouse via API

- We can also output any enriched data back into your data warehouse

Is my data safe?

Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.

For more information on our Data Protection and Privacy Policy click here.

 

Can I try it before committing to a contract?

You absolutely can. 

We offer one-off or proof-of-concept reports for whatever use case you want to trial

Find out more info on them here:

https://www.wordnerds.ai/pricing

What makes Wordnerds different to other providers?

Most providers are black boxes. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.

We've developed our platform for Insight & VoC teams around three pillars:

  • Depth: Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking
  • Trust: Each theme shows verbatim included and how accurate it is. Improve accuracy using our theme training technology
  • Bespoke-to-you: Every business is different and so our platform is fully customisable allowing you to track anything you want

How much does it cost?

We offer one-off fully managed reports from £5,250 excluding VAT.

For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs. 

For more information see our pricing page below:

https://www.wordnerds.ai/pricing

Our main sectors

We work with anyone from French food services to American media and publishing organisations, but our primary sectors are:

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Book A Wordnerds Demo

Curious to get hands on and see what you can find in your feedback data?

Our CEO Pete will show you how our platform can help you:

✔ Surface root cause insights you can actually action

✔ Train your own AI models in sub-15 minutes

✔ Rustle up surprises in your data with automated topics

No salesy stuff until you know we’re the tool for you. 

 

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