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Customer feedback analysis tool for CX teams

Get insights to improve your customers experience at scale

Wordnerds makes it easy to drill deep into customer feedback. Find:

  • Emerging issues
  • Drivers of dissatisfaction
  • Issues you didn't even know they had

CX teams at top companies use Wordnerds:

Learn what your customers are talking about without training any classification models.

With the added benefit of not boring your team to death analysing 10s of thousands of surveys.

 

Find surprises in your data you might otherwise miss.

The best brands listen and act on their customer feedback but it's hard to read and categorise it all. Let alone look for unknown issues.

Wordnerds automatically clusters all your feedback showing you:

  • Emerging topics
  • Volume
  • Sentiment

But that's not all!

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Create your own custom themes and topics in under 30 minutes.

Because no two businesses are the same and yours is a special snowflake.

 

Pre-built theme banks are great but not enough.

Tracking emerging unique customer themes overtime is essential. Are themes growing, shrinking and has what you've done to fix them worked?

Wordnerds allows you to create your own from the ground up.

Improve the theme health score by sorting examples into good and bad. Giving you full confidence in the data.

Sainsbury's loves customers

And they're not afraid to say it

The Customer Closeness team at Sainsbury's uses Wordnerds to analyse the millions of points of customer feedback they receive annually. Understanding trends in how customers are behaving, implementing qualitative reinforcement to their quantitative reporting, adapting their analysis to cover any topic they (or their customers) can think of — these are the reasons they love Wordnerds. Hear it in their words:

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Book Your Free Demo

Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We promise no salesy stuff until you know we're the tool for you.

 

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