Qualitative feedback analytics tool for ambitious CX & Insights professionals.
✓ Uncover hidden insights
✓ Make better decisions
✓ Create great experiences
Turn feedback from any data source into precise insights. Understand sentiment and discover trends from all your qualitative data with ease.
Manually tagging data is tedious, time-consuming, and can be biased. Get immediate insights into what your customers are talking about.
Go from gut feel to data-driven decisions and confidently make choices that do your customers justice.
Connect your feedback from online surveys, complaints, call centres, socials and more all in one place.
Train your themes in 30 minutes and forever find insights in your qualitative feedback.
Look fantastic in your organisation as you share actionable insights, and track the action impact over time.
“Wordnerds expertise and software have enabled us to dive deep into various insights, allowing us to make improvements based on customer feedback.”
"Wood through the trees! Really user friendly tool, which is adaptable and helps shine a light on areas you otherwise may not notice.”
“Strong text analytics platform. The interface is easy to understand and uploading information is straightforward.“
“Actionable insights at your fingertips. The regular reports we receive are integral to decision-makers across the organisation.”
“Its a super useful tool to be able to quickly find customers sentiment and volume of conversation around certain topics”
"Wordnerds speeds up analysis, providing faster insights and deeper understanding."
“Gives a quick insight into topics that are mentioned in comments analysis.”
“Wordnerds has allowed us to explain what is going on behind the robust quant data we have and explain how customers are talking about it."
“In the past we manually categorised hundreds of comments a period, and it's very laborious and it's not as accurate as having a tool that does that for you."
“We didn’t have a way of understanding or digesting the huge amount of unstructured feedback. Being able to understand words in context is a huge advantage."
“Outstanding platform and great customer support. Wordnerds provides us with valuable sentiment analysis which allows us to create actionable insights.”
“I love using Wordnerds. This platform has helped me to get all the customers feedback through different channels.”
“Wordnerds makes it incredibly easy to look at qualitative data we receive, particularly from resident surveys. It allows us to act on this feedback”
"Wordnerds is more than just a platform. Friendly and intuitive bringing voice of customer to life"
“What used to be a manual exercise of categorising and sorting responses into themes has been streamlined into a few simple clicks.”
"An optimal tool to know customer interests. Its interface does not require more knowledge and its accessibility and adaptability to your brand is very fast.”
Wordnerds works with various types of customer feedback data, including text from surveys, social media, reviews, emails, and chat transcripts. Our platform is designed to handle any form of text-based customer feedback.
There are several different options available:
- Direct CSV Upload
- Upload from your data warehouse via API
- We can also output any enriched data back into your data warehouse
Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.
For more information on our Data Protection and Privacy Policy click here.
You absolutely can.
We offer one-off or proof-of-concept reports for whatever use case you want to trial
Find out more info on them here: https://www.wordnerds.ai/pricing
Most AI feedback analysis providers are ‘black box’. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.We've developed our platform for Insight & VoC teams around four pillars:
Accuracy: Our proprietary AI understands the meaning in text feedback, turning it into actionable insights and sentiment in minutes.
Depth: To make something actionable it has to be specific. Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking, so you can take action from your feedback.
Flexibility: We allow you to train your own data so you can analyse at scale. Meaning you know exactly why you’ve got the results you have, and you can make tweaks whenever you need.
Speed: Some feedback analysis tools take weeks to add new themes to their platform. With Wordnerds you can do it yourself in 30 minutes.
We offer one-off fully managed reports from £5,250 excluding VAT.
For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs.
For more information see our pricing page here :https://www.wordnerds.ai/pricing
Sarah (aka Saz) our Account Manager will show you how Wordnerds can help you:
✔ Surface root cause insights you can prioritise
✔ Train AI to manual tag customer feedback at scale
✔ Find surprises in your data with automated topics
No salesy stuff until you know we’re the tool for you.
