Customer-focussed and data-led brands love Wordnerds:
Genuinely understand your customers
Wordnerds is a customer feedback analysis tool that tells insights analysts and customer experience teams what to action, delivering:
Indispensable insights teams
Better decision-making for organisations
Improved customer experience
How it works
Because AI isn't enough
Wordnerds sits below frontline tools, allowing you to find anything you need in your data — whether it's something you're listening for, or something you have never even thought of.
Read about how our work with M&S has changed the way they approach customer contacts
Sainsbury's loves customers
And they're not afraid to say it
The Customer Closeness team at Sainsbury's uses Wordnerds to analyse the millions of points of customer feedback they receive annually. Understanding trends in how customers are behaving, implementing qualitative reinforcement to their quantitative reporting, adapting their analysis to cover any topic they (or their customers) can think of — these are the reasons they love Wordnerds. Hear it in their words:
Get a proof-of-concept or subscription
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