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Instantly analyse
customer feedback

...without the need for data scientists


Customer-focussed and data-led brands love Wordnerds:

Genuinely understand your customers

Wordnerds is a customer feedback analysis tool that tells insights analysts and customer experience teams what to action, delivering:

Sentiment measured in hand gestures

Indispensable insights teams


Pros and cons written on an envelope

Better decision-making
for organisations


Three people who love the colour yellow

Improved customer experience


How it works

Because AI isn't enough

Wordnerds sits below frontline tools, allowing you to find anything you need in your data — whether it's something you're listening for, or something you have never even thought of.

Learn more about our software here.

Our main sectors

We work with anyone from French food services to American media and publishing organisations, but our primary sectors are:

Sainsbury's loves customers

And they're not afraid to say it

The Customer Closeness team at Sainsbury's uses Wordnerds to analyse the millions of points of customer feedback they receive annually. Understanding trends in how customers are behaving, implementing qualitative reinforcement to their quantitative reporting, adapting their analysis to cover any topic they (or their customers) can think of — these are the reasons they love Wordnerds. Hear it in their words:


Get a proof-of-concept or subscription


Explore our blog

Bias deep-dive 1: Is Strictly biased?

Bias deep-dive 1: Is Strictly biased?

Is Strictly Come Dancing biased, and what can this tell us about AI?

October 14, 2022

Five ways AI will revolutionise student recruitment

Five ways AI will revolutionise student recruitment

Discover how AI is about to completely change the higher education recruitment and marketing is done.

May 11, 2022

Santa's Shattered Sentiment

Santa's Shattered Sentiment

We’ve looked at the language people used in conversations about the 2021 Christmas ads and what it reveals about how ads made them feel.

November 29, 2021