Abstract sentiment scores are meaningless. Social listening software is great for measuring impact but it won’t tell you what people say.
Wordnerds is different.
True voice of customer
Our linguistics-first approach to the latest AI/NLP techniques, produces a SaaS platform that genuinely understands language... in all its misspelt, sarcastic, colloquial glory.
Find problems quicker
What do your customers really think about your product or service?
Topics and trends
What are your customers talking about? How is it changing?
Next generation sentiment
How do customers actually feel about the stuff that's important to you?
Other software shows you what's happening. Wordnerds tell you why.
Real-time CX overview
What are your customers talking about right now?
Issue detection
Know when customer contact increases and sentiment drops.
Brand perception
Understand all the things you're known for, good and bad.
Trends over time and space
How are attitudes to your product or service changing, and why?
Competitor bench-marking
How are you doing relative to other brands in your space?
Review management and analysis
Inform product development and CX design.
Build a case for action
What do the numbers say you should fix first?
See our software in action
Our game-changing SaaS platform combines deep learning, NLP and linguistics to genuinely understand what people actually mean, not just count the words they use.
Case study: Tommee Tippee uncover nuanced feedback in amongst thousands of online reviews
New mums and dads love Tommee Tippee’s range of babycare products and Perfect Prep is one of their flagships. Despite the almost uniformly positive 4.6-star reviews, Wordnerds identified a problem with safety features waking babies during night feeds, a problem they have now designed out...
We help brands uncover and understand the true voice of their customers.
A different approach
Deep language understanding - a linguistics-led approach that genuinely understands the context of words Safe and ethical - we use open and owned data securely, responsibly and in line with GDPR laws AI-as-a-Service - train your own AI model to find the data you care about without any data science chops
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If you’re not acting on what your customers say about you, speak to Wordnerds.
