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Uncover and understand the true voice of customer

Wordnerds helps brands uncover why there's a problem. Surfacing how your customers really feel, not just what they're saying.

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Data-led customer intelligence

Word Clouds Suck

Wordnerds text analysis platform

Traditional NPS/CSAT, social listening and sentiment analysis tools do a great job with quan data but have never been good at understanding text. Their word clouds are meaningless and their abstract sentiment scores are unactionable.

As a result, brands have had no way of understanding what customers really think, on social media or in reviews, forums, customer complaint data, surveys and chat.

Wordnerds is different

Our linguistics-first approach to the latest AI/NLP techniques, produces a SaaS platform that genuinely understands language... in all its misspelt, sarcastic, colloquial glory.

Find customer problems quicker

Real-time insights. However big the dataset

Our SaaS platform processes hundreds of thousands of data points from social, NPS, CSAT survey, reviews, emails, web chat and other customer data in a matter of minutes.

Find the topics and trends your customers are talking about

What issues are your customers raising?

Our unsupervised AI tells you what people are talking about - right out of the box. See the issues that are impacting sentiment or being talked about most.

Next generation sentiment

What do you want to know about?

Find what’s important to you by training your own AI theme to find people talking about a specific topic, without having to guess the words people use.

Trend changes and shifts in customer behavior

Measure and monitor changes over time

Spot and track market trends or shifts in customer behaviour. Understand how trends can impact your CX and use the data to develop strategies to help you react.

We do this already for some of the biggest brands in the world

Analysing thousands of data points, from super-short SMS responses to longer free text fields and social media posts.

 

 

Customers use Wordnerds for

Real-time CX Insights

Real Time Monitoring 

What are customers or the market talking about right now? 

See the issues that are impacting sentiment or being talked about more. 

Building a case for action | Wordnerds

Single Voice of Customer

Aggregate all your customer channels to monitor feedback in one place. 

Get ahead on emerging issues to find customers having problems
before it's too late.

Market Research with Wordnerds

Market Research

What people are saying about the topics that matter to you - how they are changing?

Understand all the things you're known for, good and bad, how it’s changing - and how it compares to competitors.

Competitor insights and benchmarking | Wordnerds

Gap Analysis & Competitor Benchmarking

How are you doing relative to the other brands in your space?

Spot opportunities to delight or where you need to improve. 

Voice of employee | Wordnerds

Voice of Employee

Build an amazing place to work and improve employee satisfaction

Use insights from free-text comments to make informed decisions and predict attainment through e-learning programmes.

Discover the stories behind the data with Wordnerds

Discover the real stories behind the data

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See our software in action

Our game-changing SaaS platform combines deep learning, NLP and linguistics to genuinely understand what people actually mean, not just count the words they use.

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Case study: Tommee Tippee uncover nuanced feedback in amongst thousands of online reviews

Tommee Tippee text analysis client story | Wordnerds

New mums and dads love Tommee Tippee’s range of babycare products and Perfect Prep is one of their flagships. Despite the almost uniformly positive 4.6-star reviews, Wordnerds identified a problem with safety features waking babies during night feeds, a problem they have now designed out...

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A different approach

Deep language understanding - a linguistics-led approach that genuinely understands the context of words
Safe and ethical - we use open and owned data securely, responsibly and in line with GDPR laws
AI-as-a-Service - train your own AI model to find the data you care about without any data science chops

A different approach to text analysis | Wordnerds

 

If you’re not acting on what your customers
say about you, speak to Wordnerds.

LET'S GO

Wordnerds Cityscape - welcome to our world