How the DWP pivoted to support service users during COVID-19...

Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works.Watch DWP's Fay Cooper explain for the 2020 Dynamite Awards how Wordnerds allowed them to pull this off under serious time pressure.

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DWP pivoted, using insights from the Wordnerds platform to quickly prioritise service changes when it mattered most, for those it mattered most to.

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