Facebook

Facebook is where customers talk, ask, share, and expect a response. It’s a vital channel for understanding how people perceive and experience your brand.

From public posts to private Messenger conversations, Facebook offers a constant stream of real, unfiltered feedback. And with the right tools, it becomes a powerful source of insight.

Why analyse Facebook data with Wordnerds?

Upload Facebook content into Wordnerds to uncover the themes and sentiment shaping your customer relationships. Whether it's comments on your page or direct messages in Messenger, you can train your own AI model in 30 minutes to break everything down so you can find what matters and take action fast.

What you get:

  • Analysis of public posts and (optional) Messenger conversations
  • Custom AI that surfaces relevant themes and sentiment trends
  • Power BI dashboards to explore and share social feedback at scale
  • Early alerts on emerging risks or opportunities in customer conversations
  • Clear, actionable insights to improve CX and brand engagement

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