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Customer stories

Hear from the brands using Wordnerds in their best in class Voice of Customer Programmes

Wordnerds character illustration of person holding puppy
Wordnerds Customer story - Sovereign Housing Association logo - black

Sovereign Housing Association

Staying Ahead on Tenant Satisfaction

When the stakes are as high as they are in housing, it was essential that every bit of feedback received is heard.

But when volumes are so high, how can you increase tenant satisfaction while simultaneously prioritising service improvements that reduce the problems residents face day-to-day?


Customer story listing page logos - Sainsburys


Driving change with powerful qual insights

A first hand account on how Sainsbury's use Wordnerds to handle massive quantities of qual data and how allows them to spot trends in what customers are saying - that they wouldn't know to look for.

Plus find out how they use it the qual insight along side quant metrics to inform change and champion the voice of their customers.


Customer story - Wordnerds x Northumbrian Water

Northumbrian Water Group

Understanding brand satisfaction

People don't tend to tweet when tap water is clear or when their toilet flushes.

So how do you effectively measure and understand how to increase brand satisfaction, when your brand is only thought about when things go wrong?

This was Northumbrian Water Groups' (NWG) original objective when they first started using Wordnerds.


Customer story Wordnerds x Transport for Wales

Transport for Wales

Keeping Wales safe

When passenger safety is at the core of your brand’s values, you'll always be asking if there is more that can be done to help passengers feel safe.

But discussions around safety are subjective and often personal. And how or where passengers complain varies. So how do get the clearest picture of how they actually feel about a topic so important to your brand?


Customer story Wordnerds x Transport Focus

Transport Focus

Filling the COVID induced data gap

See how Transport Focus significantly reduced the time needed to interrogate their data and remove human bias to enable objective, high quality, real-time reporting and data visualisations.

And how they were able to fill the data gap by replacing their 'on the ground' conversations that could no longer happen due to COVID.


Customer story Wordnerds x DWP

Department for Work and Pensions

Supporting change driven by service users

When the global pandemic hit, it impacted support staff levels and the lives of the parents and children involved in Child Maintenance Services.

See how the Department for Work and Pensions (DWP) pivoted, using the insight from the Wordnerds platform to quickly prioritise service changes when it mattered most, for who it mattered most.



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stack to inform change that matters to customers and the business?

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