When the stakes are as high as they are in housing, it was essential that every bit of feedback received is heard.
But when volumes are so high, how can you increase tenant satisfaction while simultaneously prioritising service improvements that reduce the problems residents face day-to-day?
A first hand account on how Sainsbury's use Wordnerds to handle massive quantities of qual data and how allows them to spot trends in what customers are saying - that they wouldn't know to look for.
Plus find out how they use it the qual insight along side quant metrics to inform change and champion the voice of their customers.
People don't tend to tweet when tap water is clear or when their toilet flushes.
So how do you effectively measure and understand how to increase brand satisfaction, when your brand is only thought about when things go wrong?
This was Northumbrian Water Groups' (NWG) original objective when they first started using Wordnerds.
When passenger safety is at the core of your brand’s values, you'll always be asking if there is more that can be done to help passengers feel safe.
But discussions around safety are subjective and often personal. And how or where passengers complain varies. So how do get the clearest picture of how they actually feel about a topic so important to your brand?
See how Transport Focus significantly reduced the time needed to interrogate their data and remove human bias to enable objective, high quality, real-time reporting and data visualisations.
And how they were able to fill the data gap by replacing their 'on the ground' conversations that could no longer happen due to COVID.
When the global pandemic hit, it impacted support staff levels and the lives of the parents and children involved in Child Maintenance Services.
See how the Department for Work and Pensions (DWP) pivoted, using the insight from the Wordnerds platform to quickly prioritise service changes when it mattered most, for who it mattered most.