Google Reviews

Google Reviews are one of the most visible and trusted sources of customer feedback for businesses, containing a goldmine of insight.

Star ratings give a quick snapshot of how a customer feels, but detailed written comments are where true meaning and motivation lies.

Why analyse Google Reviews with Wordnerds?

By bringing your Google Reviews into Wordnerds, you can move beyond averages scores and stars to uncover what your customers are really saying and how to create change for them. By using the Wordnerds platform to train your own AI model in 30 minutes, you can analyse sentiment and identify recurring themes at scale, so you can spot patterns, track trends, and act fast on what matters.

What you get:

  • Scalable analysis of Google Reviews across locations and services
  • AI-powered theme and sentiment extraction tailored to your business
  • Unified dashboards to compare reviews with other customer feedback
  • Real-time alerts on shifting sentiment or emerging issues
  • Actionable insights to improve reputation, CX, and loyalty

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