Turn 390,000+ reviews into board-ready evidence: Live report walkthrough

Live breakdown of the 2025 Hotel Guest Experience Report | Thursday 2nd October, 11am BST | Recording guaranteed if you can't make it!

Right, so you've downloaded the report. But here's the thing—we couldn't fit everything into those slides. Join the Nerds live as we dig into the juicy bits from 390,000+ reviews, including how to build business cases that don't sound anecdotal.

This isn't a webinar where we read slides at you. We're going to dig into the data, show you patterns you've probably missed, and give you frameworks that'll make your next board meeting much easier.

Reserve Your Spot

Can't make it live? Recording sent within 24 hours.

Sound familiar?

Here's what every hospitality insights team knows: You've got brilliant ideas for improving guest experience, but proving which ones will actually impact revenue? That's the proper challenge.

You're drowning in fragmented feedback from TripAdvisor reviews and booking.com, spending mind-numbing hours categorising comments. But when the board asks "What's the ROI of fixing this?" you're stuck with anecdotal evidence that sounds like opinion.

What This Webinar Does:

Turn overwhelming feedback into prioritised action plans with proven revenue impact—all backed by actual data your stakeholders will trust.

Inside the Webinar: What We'll Cover

⭐ The £2bn Star Rating Gap

Why a single star increase drives 3% revenue growth—and how staff attitude alone can trigger a 2-star collapse

⚠️ The 70% Guest Repulsion Factor

How just three negative reviews can repel 70% of potential guests (and the early warning signals to watch for)

💰 The Million-Pound Problem Spotter

Identify which guest complaints hide revenue-killing patterns before they affect your bottom line

🎯 Beyond WiFi: The Real Pain Points

What 390,000+ reviews reveal about the actual triggers destroying guest satisfaction

📊 The Reputation ROI Calculator

Why fixing guest experience costs 5-25x less than acquiring new guests through marketing

🔄 From Damage Control to Revenue Generator

Transform scattered feedback into actionable data intelligence that drives proactive decisions

We'll walk through the exact methodology step-by-step, so you can apply it to your own properties immediately.

Who Should Attend

This webinar is built for Insights & Analytics Teams, Customer Experience Leaders, and Revenue Managers who need to transform feedback data into strategic decisions.

Primary audience

Insights & Analytics Teams
Customer Experience Leaders
Revenue Managers
Data & BI Professionals

Also essential for

Hotel General Managers
Operations Directors
Anyone asked "What are guests really saying?"
Teams struggling to answer with confidence

Ready to turn data into decisions?

Join us Thursday 2nd October at 11am BST for practical frameworks you can use immediately.

Yes, Show Me The Data