Our AI-powered platform and BI analysts turn thousands of TSM and transactional survey comments, complaints, and call centre transcripts into a clear, data-driven plan to improve TSM scores and increase tenant satisfaction.
We understand the unique challenges insights teams in social housing face in turning tenant feedback into prioritised insight and meaningful action.
Struggling with huge volumes of unstructured text in complaints, TSMs and transactional surveys? Manual tagging is a painful slog that only scratches the surface.
Some HAs we work with spend over 40 hours a month reading and tagging verbatim and risk missing critical insights needed to meet new consumer standards.
Relying on gut feel or surface-level numbers? Without the 'why' and 'how many' behind the scores, it's impossible to build a robust, evidence-led case for change your SLT will sign off.
Failing to act on root causes can lead to costly Ombudsman escalations, with severe maladministration awards now averaging £25,000 per case.
You’re working hard, but can you measure the impact of your interventions? HAs are often accused of not listening and it’s a constant challenge to demonstrate responsiveness.
Confidently prove to tenants, the board, and the regulator that you are listening and taking effective action based on resident feedback. Build personal credibility.
Don't just take our word for it. See how we're helping housing associations just like yours.
"As a business, we spend a lot of time getting customer feedback but we focus very much on the headline numbers—what they've given us out of 10. We're not very good at understanding why they feel like that and feeding that into our service improvement."
Ed, Curo
"In housing we're often accused of not listening to our customers. We felt we were only scraping the surface of what they were telling us. Wordnerds allows us to show residents we're not just taking their feedback, we're actually hearing it as well."
Bec, BPHA
"Before Wordnerds the sheer volume of comments became quite overwhelming. We couldn't deal with them with the resources we had and it was frustrating—customers had taken the time to give us those comments and we felt we weren't doing them justice."
Charlotte, Plymouth Community Homes
Wordnerds is more than just software. We’re a team of people who care about helping you make a real difference for your customers. Our powerful, user-trainable AI platform helps you understand the full picture of your tenant feedback—and if you don’t have the time or resource, our in-house analysts can help you turn that insight into action..
Automates the heavy lifting of analysis, processing millions of comments in minutes to categorise issues into over 150 housing-specific AI models, organised into a framework that mirrors TSM categories.
Our wonderful BI analysts and CS team work with you to uncover your key strengths and weaknesses, uncover root causes, and build your user journeys. We can then visualise and prioritise all this insight in a Power BI dashboard just for you, to share across the business.
Be the champion who brings human AI into the business. Add in-demand AI skills to your CV. Our customers tell us they feel significant professional development opportunities with Wordnerds and increased credibility at work. Be an innovator in the eyes of your bosses, colleagues and peers in the sector.
Sign up to our Proof of Concept project and we will analyse 12 months of TSM, survey and complaints data for £5,575+VAT in 4 weeks (includes creation of a Power BI dashboard and written report).
Speak to a NerdGet CX Tips and Insights, Learn from industry leaders and discover how our platform works.
Stop guessing and start knowing. Use our free, interactive calculator to estimate the potential cost savings and ROI you could achieve by automating your feedback analysis. See the financial impact in minutes.
£13,540
Estimated annual cost saving from automating manual analysis.
£450,000
Potential revenue uplift from a 3-point TSM score improvement.
£25,000
Estimated risk mitigation from avoiding one severe maladministration case.
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Position Your Organisation as a Sector Leader
Stand out from housing associations still stuck in spreadsheets. Join customer obsessed housing associations who are using AI to stay ahead of regulatory demands and tenant expectations.