Qualitative feedback analytics for CX, VoC, and retail insights teams who want to understand the real drivers of customer loyalty. Say goodbye to the spreadsheets and have a helping hand, using AI to reveal what matters most.
Every review, survey response, and customer service interaction tells part of your customer's story. Get an accurate view of what matters most.
Automate the heavy lifting so you can focus on higher value tasks:
Your customers express themselves uniquely – with sarcasm, regional slang, and retail-specific terms. Generic AI tools and basic keyword searches only scratch the surface.
Get the depth you need for evidence-led business cases:
You need to prove what's working and what isn't. Track performance with reliable metrics and show leadership the tangible impact of your CX initiatives.
Surveys, complaints, call centres, socials and more all in one place.
AI Automatically sorts and interprets feedback in a transparent way.
Understand customer behaviour and sentiment at scale
Inform UX, product, and operations with clear evidence
Kat - CSAT and Customer Closeness - Sainsbury's
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Wordnerds helps you detect emerging issues from customer feedback before they impact your NPS, CSAT scores, and sales performance. The platform:
• Uncovers organic topics you might not think to look for
• Drills down into root causes so you can take immediate corrective action
• Tracks issues over time to monitor resolution progress
• Identifies what drives both customer loyalty and churn
• Shows you exactly what to fix to improve scores
The platform helps you stay competitive by:Identifying why customers choose you over competitors
• Understanding price sensitivity and value perception
• Spotting gaps in your product range or service
• Tracking the impact of promotional activities
• Understanding changing customer expectations
• Helping you react quickly to market changes
There are several different options available:
• Direct CSV Upload
• Upload from your data warehouse via API
• We can also output any enriched data back into your data warehouse
Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.
For more information on our Data Protection and Privacy Policy click here.
You absolutely can.
We offer one-off or proof-of-concept reports for whatever use case you want to trial
Find out more info on them here: https://www.wordnerds.ai/pricing
We offer one-off fully managed reports from £5,250 excluding VAT.
For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs.
For more information see our pricing page here :https://www.wordnerds.ai/pricing
Every retail client gets dedicated support including:
• Comprehensive platform training
• Regular check-ins and progress reviews
• Support with data integrationHelp with stakeholder engagement
• Ongoing technical support.
We understand retail's unique challenges and provide the support needed to drive real value from customer feedback.
Sarah (aka Saz) our Account Manager will show you how Wordnerds can help you:
✔ Surface root cause insights you can prioritise
✔ Train AI to manual tag customer feedback at scale
✔ Find surprises in your data with automated topics
No salesy stuff until you know we’re the tool for you.
