Answer confidently when your CEO asks: 'what are guests really saying?'

Turn messy data into insights you can confidently act on

While you're manually coding feedback, competitors using AI are already acting on next quarter's trends. Travel & hospitality insights teams use Wordnerds to:

Monitor issues in real time and deep dive into root causes

End-to-end customer journey mapping

Competitor benchmarking

Advanced customer segmentation based on attitudes and motivation

Get even more from your Qualtrics & Medallia investment

We're purpose-built to enhance your existing Qualtrics and Medallia investments. They tell you what happened at an individual level, but not why. Or what to do next. Or how big an impact that issue is having on the rest of your customers.

Most Wordnerds customers have Medallia or Qualtrics somewhere in their tech stack: they excel at gathering feedback, we turn it into insight. Together, we create a complete VoC intelligence system.

Choose your path to strategic intelligence

Become the person who always has data-backed answers in board meetings.

Spot revenue opportunities months before competitors.

Transform from reactive to predictive customer experience management.

...and do so in whatever way fits around you

Proof of concept

Bring data and advice

• • 30-days start to finish
• • 1-2 years of data analysed
• • We create BI dashboards
• • Powerpoint report
• • Stakeholder workshop
• • Just bring guidance

Perfect for: Low risk, low effort try-before-you-buy

40% off: £5,575+VAT

Self-serve SaaS

You drive, we support

• • Platform access
• • Dedicated success manager
• • Intensive onboarding
• • Ongoing training & support
• • Regular strategy reviews
• • BI dashboard creation

Perfect for: Teams with analytics capability wanting control

Starting at: £24k/year

Managed services

We drive, you steer

• • Theme training & analysis
• • Dashboard creation & upkeep
• • Regular or one-off reports
• • Dedicated success manager
• • Regular strategy reviews
• • UK-based in-house team

Perfect for: Busy teams wanting insights without the workload

Speak to us for a quote

Next steps

Every day spent in spreadsheets is a day not spent on strategic initiatives that will improve your customer experience. It's also monumentally dull—we're here for you!

Book a chat

• Book a 30-minute consultation call with Helen
• Explain your challenges and objectives
• We'll tell you if we're a fit and can help
• If not, we'll point you in the right direction

Book a Chat

Online demo

• 60-minute Teams call to see the platform in action
• We'll show you industry-specific dashboards
• See our unique methodology for training themes
• No hard sell or obligation—invite who you like

Book a Demo

Proof of concept

• 30-days start to finish
• £5,575+VAT
• See detailed steps below

What does a proof of concept involve?

Step 1: Data. You give us a CSV of survey responses, complaints, call transcripts etc. One or two years' worth is usually a great amount

Step 2: Kick-off. You provide us with questions, context and what you want out of the project

Step 3: Analysis. Wordnerds' in-house Insights & Innovation team explores your data, trains a theme bank and builds a bespoke dashboard in Power BI

Step 4: Initial play-back. We're experts in data analysis, not your business. We play back to you what we've found, you tell us what's interesting, useful and what we should ignore

Step 5: Final report & presentation. Following a series of iterations we deliver the final dashboard and a Powerpoint summarising the key findings, takeaways and suggested actions. We jointly present the top-level findings to your key stakeholders at an online workshop to build understanding and buy-in.

Go/No Go: If we're not for you, you can walk away with the dashboards and reports. If you like what we've done it's a small jump to a SaaS licence, always-on dashboards or regular managed reports from our team. We'll even refund you the cost of the PoC against your first year.