See what Wordnerds costs—and build the business case yourself.
Wordnerds turns what customers say into what organisations do. We integrate AI-powered insight from surveys, complaints, reviews and calls directly into Power BI where decisions happen — so everyone in the organisation can act on what customers are saying, not just the insight team.
Real prices are right below. Every plan includes setup, training, a UK success manager and Power BI dashboards—and pricing scales with how much feedback you analyse, not how many people log in.
Why don't we make you "contact sales" for a price?
Most enterprise feedback platforms hide their pricing—you book a sales call just to learn whether you can afford them. Wordnerds publishes real prices instead. It's the same honesty we bring to the AI itself: show your working, including what it costs.
You can't build a business case on "request a quote". You need a real number to take to your finance director—before you commit anyone's time to a trial.
So here it is: what each plan costs, what's in it, and how to work out which one fits. No gate, no discovery call required just to see a price.
How much does Wordnerds cost?
Wordnerds pricing runs from £26,400 a year (Starter) to £49,800+ (Enterprise), set by how much feedback you analyse and how custom you need it—not by the number of users. Every plan includes setup, training, a dedicated UK success manager and Power BI dashboards. All prices exclude VAT.
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Single-channel teams
Starter
£26,400 + VAT per year
Single-channel VoC programmes—surveys, or one main feedback source.
25,000 feedback items a year
- Industry-specific Power BI dashboards
- Managed setup and technical support
- Three platform training sessions
- A dedicated UK Customer Success Manager
- CSV or API integrations
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Multi-channel programmes
Pro
£43,200 + VAT per year
Growing, multi-channel VoC programmes.
150,000 feedback items a year
- Everything in Starter, plus:
- Two custom dashboard pages, built around your questions
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Large & omni-channel
Enterprise
from £49,800 + VAT per year
Large, omni-channel programmes—including CRM and contact-centre data.
Unlimited feedback items
- Everything in Pro
- Fully customised BI dashboards
- Long-form response analysis
- CRM and contact-centre data sources
Every plan includes managed setup, three training sessions, a dedicated UK Customer Success Manager, Power BI dashboards and integrations—see what's included below. Prices are in GBP, billed annually, and exclude VAT.
What's included in every plan?
Every Wordnerds plan includes the Nerd-assisted service layer in the price, not as an add-on: managed setup and technical support, three training sessions, a dedicated UK-based Customer Success Manager, industry-specific Power BI dashboards, and CSV or API integrations.
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Set up for you
Our AI classifies your feedback and our analysts co-design the themes with you, so they're accurate and defensible from day one—you're live without configuring a thing yourself.
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Your team, supported
Three training sessions get your team confident, and a dedicated UK-based Customer Success Manager who knows your business stays with you—so the platform gets used and owned, not shelved.
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Insight where you work
Industry-specific Power BI dashboards, plus CSV and API integrations, put the insight where your teams already work—so everyone can act on what customers say, with no extra login to learn.
What you're really comparing it to
Weigh a Wordnerds subscription against what it actually replaces: not a stack of per-seat licences, but the cost of the analyst you'd hire—and wait months for—to read and tag feedback by hand. You keep that person; they just do higher-value work.
The real comparison isn't software versus software. It's whether you keep paying a person to read and tag feedback by hand, or put that budget into a platform that does it—and frees that person for the work only a human can do.
As one customer put it: we're paying for the tool instead of paying for a person, so that person can focus on the insight and drive change.
And because a named UK success manager owns adoption and your platform arrives pre-configured from the proof-of-concept, it drives decisions from week one—instead of joining the graveyard of tools nobody opens.
Insight your teams actually use to make decisions—owned, trusted, and driving change, not a dashboard nobody opens.
Not ready to subscribe? Prove it first.
A Wordnerds proof-of-concept proves the value on your own data before you commit to a subscription—from £5,775. It runs in about 30 days, and you keep the dashboards, themes and recommendations whether or not you go on to subscribe. If you do, your platform is already set up.
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Standard PoC
VoC Benchmark
£5,775 + VAT, one-off
A focused read on a year of your feedback.
Up to 25,000 feedback items (1 year)
- Industry-standard theme bank + 25+ bespoke-trained themes
- Power BI dashboards
- Recommendations report
- Stakeholder workshop
- Consultation and training
- Yours to keep, whether or not you subscribe
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More data, more views
VoC Deep Dive
£9,600 + VAT, one-off
A deeper dive across more data, with custom views.
Up to 500,000 feedback items (1 year)
- Industry-standard theme bank + 50+ bespoke-trained themes
- Power BI dashboards with 3 bespoke custom views
- Recommendations report
- Stakeholder workshop
- Consultation and training
- Yours to keep, whether or not you subscribe
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Scoped to your question
Bespoke Project
Custom
A one-off project scoped to a specific question.
Specialist analysis, scoped to you
- Competitive comparisons and benchmarking
- Experiments and data migrations
- Predictive modelling
- Designed around one decision
Every proof-of-concept runs in about 30 days and you keep everything it produces. Prices exclude VAT.
How do you get started?
Three steps from first conversation to live insight. And if you'd rather we ran the analysis and reporting for you, our Nerd-assisted consultancy is the done-for-you route.
Book a diagnostic
A short, no-obligation scoping conversation. We look at your feedback and work out which plan fits—before anyone commits to anything.
Prove it on your data
A proof-of-concept on your own feedback. We pre-configure your platform, build your theme bank and set up your dashboards—so you see real results, not a generic demo.
Go live
On subscription, your platform is already set up from the proof-of-concept—so you get value immediately, with no setup delay.
Pricing questions, answered
How much does Wordnerds cost?
Wordnerds pricing starts at £26,400 a year for Starter (25,000 feedback items, single-channel), £43,200 for Pro (150,000 items, multi-channel, plus two custom dashboards), and from £49,800 for Enterprise (unlimited items, fully customised dashboards, omni-channel with CRM and contact-centre data). Pricing is set by data volume and customisation, not per user. All prices exclude VAT.
What's the difference between Starter, Pro and Enterprise?
It comes down to data volume and customisation. Starter suits a single channel like surveys (25,000 items a year). Pro handles growing, multi-channel programmes (150,000 items) and adds two custom dashboard pages. Enterprise covers large omni-channel programmes with CRM and contact-centre data—unlimited items, fully customised dashboards and long-form response analysis.
What happens if we exceed our data limit?
We'll have a conversation—the platform won't cut you off mid-analysis. If you're consistently over your limit, we'll talk about moving to the next tier. We'd rather find the right fit than penalise you for getting more value out of your feedback.
Can we upgrade or downgrade later?
Yes. If your needs change—more channels, more data, or a different level of customisation—we'll adjust your plan. You're not locked into the tier you start on, and you won't need to start a fresh procurement to move.
What does the Customer Success Manager do?
Your dedicated UK-based Customer Success Manager knows your business and your goals. They run regular check-ins to make sure you're getting value, and they own adoption—so the platform gets used and drives decisions rather than gathering dust. They're a proactive partner, not a helpdesk ticket.
How is a subscription different from the proof-of-concept?
A proof-of-concept is a one-off project that proves the value on your data. A subscription is continuous access for your team to train themes, explore data and build reports themselves. If you've done a proof-of-concept with us, your platform is already set up—so subscription value starts immediately.
What if we don't have the resource to run it ourselves?
Training and your Customer Success Manager build your team's confidence and capability over time. And if you'd rather we ran the analysis and reporting for you, our Nerd-assisted consultancy is the done-for-you route—the same insight, delivered by our analysts. Book a diagnostic and we'll work out which fits.
How much does a proof-of-concept cost?
A Wordnerds proof-of-concept starts at £5,775 +VAT for a VoC Benchmark (up to 25,000 feedback items) or £9,600 for a VoC Deep Dive (up to 500,000), with bespoke projects scoped to your question. It runs in about 30 days, and you keep the dashboards, themes and recommendations whether or not you go on to subscribe.
