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Pricing and Plans

Need something bespoke, just get in touch.

Starter

From £1,7508 /month

Pro

From £3,50016 /month

Enterprise

From £5,900Enquire /month

Starter

Pro

Enterprise

Data Integrations and Volume

Surveys
NPS, CSAT, TSM or any other type.
<1k Responses p/m
<10k Responses p/m
Unlimited
Reviews
Trustpilot, Google, Amazon or anywhere else.
<500 p/m
<5k p/m
Unlimited
Social Listening
Listening for brand mentions across socials
-
<10k Posts p/m
Unlimited
Chat/Call Transcripts
From customer service, website or anywhere else
-
-
Email
-
-
Complaints
Complaints data from across your business
Input API
We can connect directly with your VoC data warehouse.
Custom CSV Upload
For text data from any other source you want analysed.

Analysis

User Licenses
Users that have logins to the platform.
2
6
25
Automated Organic AI Topics
We'll analyse all your data and expose all the interesting and emerging topics. As many times as you'd like.
Self Serve Custom Classifications
Anytime you want to train a specific theme for your data you'll use one of these.
100
300
Unlimited

Output

Data Visualisation
Generate reports, dashboards and graphs on our platform.
Integration with Power BI & Tableau
For when you want to bring your data into your existing reports.
Data Warehouse Integration

Support

Knowledge Base
Access to our on demand library of how-to guides.
Onboarding
We'll help you and your team integrate and get to grips with our platform.
On Prem
UK Based Customer Support Manager
A dedicated person on hand to help you with anything you need.
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Need a proof of concept?

We also offer one off proof of concepts from £4,775+. These let you trial one particular use case before jumping into a subscription contract.

Just book a call with Helen to learn more about how we can help. 

 

Frequently Asked Questions

Our prices are flexible, and are designed to suit your needs. If your question isn't answered below, contact us.

Can I get more seats or support licences?

Sure! We offer unlimited seats to customers on a recurring licence, and want you to get as much value and as many users on the platform as possible. 

One-off, Pay as you Nerd customers, or those running proof of concepts, tend to be less interested in self-serving until we drive results.

Nevertheless we're always happy to involve your team closely in what we're doing so that they can see for themselves how easy Wordnerds is to use and to truly try before you buy.

If you're a recurring licence and you’d like more training and support licenses, we can accommodate that: prices start from £120 per user/m.

Can I export data from my existing tools?

We’ve got a brilliant team just waiting to grapple, scrape, or tease your data from your existing in-house tools (social media, live chat, review platforms, CRM or survey platforms) into one place. Hooking up to our input API is free for Integrated customers, and £350/m for those on a Standalone licence.

Amplify your existing tech stack with text analysis that genuinely tells you what your customers are talking about.

Can I push data to my current BI dashboard?

Wordnerds can integrate with major BI tools like PowerBI, Tableau, Micro Strategies and Google Data Studio. For customers on the Standalone tier, output BI integration is £350/m. For Integrated customers, it is complimentary!

We offer a dedicated data-lake at customer level through Amazon Redshift so you automatically sync with the latest processed data on the Wordnerds platform and even pass tagged data back to your front line tools.

We know most of you need another platform to log into like you need a hole in your head and are dedicated to letting you manage insights in your own way.

Can I process more data?

No problem. We work with clients processing anything from a few thousand to millions of sentences per year. Speak to us for prices on increasing your data allowance.

We know working out how many sentences you own as an organisation is like guessing how many marbles are in the cookie jar…

If you’d like help understanding how much data you need, get in touch, and one of our Data Analysts will be more than happy to help.

What if I don't have time to self-serve?

Wordnerds offers Managed Service upgrades for teams without the capacity to train themes, analyse data, and build reports themselves.

Managed Service packages cover everything from theme training to regular reporting, and can accommodate anything from 25 themes and a monthly report to hundreds of bespoke themes, weekly reporting, and discounted PAYN deep-dives.

We can also turn it on and off for a set period of time to cover staff absences your end if that's helpful.

Come and talk to us about Software-AND-a-Service!

Wait, wait, wait... What are themes?

"Themes" is the term we use for automated data categorisation clusters that flexibly tag data points based on a linguistic model of our own devising.

You'll forgive us for just calling them "Themes".

But really, this is where the magic happens. Our customers use themes to capture all conversations happening on a certain subject, regardless of the language used. "The 10 past seven to Newcastle is running behind" and "The Flying Scotsman is a no show" would land in the same pot, without you having to spend an hour with a thesaurus putting together a keyword matrix.

Of course, sometimes the language is so specific that keywords work just fine. We won't begrudge you that.

If you're curious to learn more about how our automatic categorisation could work for your data, get in touch below!