We’re an independent, venture-backed start-up working at the intersection of very new AI and very old corpus linguistics (the study of the structure of language).
There is no blueprint for what we're trying to do; no rule book. Literally no other human has tried to do exactly what we're doing. Wordnerds’ start-up journey to date has been one of constant learning: we’ve experimented, we’ve plagiarised, we’ve iterated and we’ve measured.
If you love the opportunity to learn, the freedom to share and act on those learnings, if you want to be part of a different, dynamic and exciting start-up story, this might well be the perfect environment for you.
Customer Success
Head of Customer Success—£40-55k+
Gateshead, Tyne & Wear (Hybrid 2-3 days)Full Time, Flexible Working
We're seeking a passionate leader—and experienced manager—to grow our Customer Success team as we enter scale-up mode.
“Wordnerds is such an exciting place to work in a time when AI is really having a moment.
I've been fortunate enough to develop my skills in management, sales and Rev Ops. I've also travelled to events across the US and Europe.
Wordnerds practices open book management, which provides a level of transparency I've never experienced before.
We understand exactly where we are, how we're performing and what's needed to be successful here.”
Helen
Account Management
“Lush people, a seriously amazing product and the enthusiasm and knowledge to take on the world.
You can genuinely make a difference here.
Not all nerds are created equal, but this lot: the salt of the wordy earth!”
Laurna
Demand Gen
“The best thing about Wordnerds is being a part of a small and motivated team, and having loads of opportunities to expand your skill set.
In the two years I've been at Wordnerds, I have written insights reports, organised events (Taskmaster was my proudest), run email campaigns (Christmas pixel wars), and loads more.
All of these experiences allowed me to grow personally and professionally, and really helped me to understand what I enjoy and what I am great at.”
Alex
Customer Success
Working at Wordnerds
The culture we strive for
In our mission to make words actionable we take our work seriously, ourselves… less so. We champion the understanding of language and strive to train computers to understand humans expressing themselves in all our informal, colloquial and sarcastic glory.
We look after each other. We try to have some fun.
We're very proud to be part of the Northeast England tech scene. At the same time we’re outward-looking, ambitious and trying to make a dent on the world stage.
Our values
Learn, experiment, change — if there's one thing we can promise it's that what we're doing in a year will look very different
Own your impact — if what you're doing isn't helping the team progress, do something about it
Sevens kill startups — everyone has off days, but we strive for a minimum standard in everything we do
Make a connection — be open, interested, friendly, welcoming. Every interaction with a Wordnerd should stand out
Challenge because you care — we're moving fast and none of us are perfect. We all benefit from direct, kind feedback
Other Benefits
As well as the salary and benefits listed on our job adverts, you can expect:
Hybrid working — 2-3 days/week from home
Flexible working — core hours: 10am to 4pm
25 days holiday — plus bank holidays and an extra day for every two years you work with us up to a maximum of 30 days
Parental leave and support — give and take attitude to the wrinkles and complications of life!
Modern, light, dog-friendly office — in Proto on the Newcastle-Gateshead quayside
Budgets for all the important things — training & development, mental health and social budgets
Annual stay-overs and quarterly strategy days — be a genuine part of our decision-making process
