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What is patchy analysis costing your tenants?

Analysing customer feedback doesn't have to consume half your budget and all your time. Understand every topic and reduce time spent on analysis so you can get straight to making a difference.

Above, hear from the Ombudsman about how tenants are increasingly turning to them to complain.

TSMs, the "Make things right" campaign, and a concurrent 400% increase in complaints to the Ombudsman have underlined (bolded, italicised) the importance of hearing the voice of your tenants.

So how do you go from firefighting to being in control of your data?

With Wordnerds, you can:

  • Save heaps of time on tenant feedback analysis
  • Understand the drivers behind dissatisfaction
  • Reduce the risk of escalations to the Ombudsman

"Landlords should be asking themselves... Are they listening to what tenants are saying? And are boards scrutinising the range of data sources being used to gain assurance, so they and their organisation really understand what is happening?"

 

Chief of Regulatory Engagement, Regulator of Social Housing

HAs committed to understanding tenants love Wordnerds:

Learning, sharing, best practice...

Basically all the expertise we've hoarded, magpie-like, in the social housing sector.

Podcast

Nerdcast #1: Housing Ombudsman

pin Podcast

In the first instalment of the shiny new Nerdcast, Wordnerds CEO and CSO Pete and Steve speak to Polly Cox and Victoria King from the Housing Ombudsman about the state of regulation in UK social housing, and what HAs can do to keep up.

Listen here

Webinar

Maximising learnings from complaints

pin Virtual clock-flexible-hours Been and gone — watch the recording

Nerdcast live: A recent webinar of ours covered how to maximise learnings from complaints in a landscape where escalations are up 400%, and the nominal 15 day resolution time leaves the average HA 2-6 hours to deal with each complaint.

Get the recording

Methodology

PAPA Framework

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Originally pitched in webinar form, our PAPA framework guides housing providers through how they can treat their customer data to best adhere to TSMs — by improving the customer experience at the root of their problems.

More info

Best practice

Housemark says...

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Lick your elbow and make sure your tenants are adequately supported during a period of rising costs and heightened regulation! Housemark has provided some valuable guidance on conducting surveys in the past, but how relevant is that advice in the current climate?

More info

Why do HAs trust Wordnerds?

Experienced CX manager Theo Scott was manually analysing comments from tenants. When he heard what Wordnerds offered, he was straight on board. Hear what compelled him to start using Wordnerds:

Town and Country Housing Teal
House in good repair
What problems do we solve?

We have helped HAs at various stages of their data journey, from one-man bands to some of the largest customer teams in the sector.

Happy house and sad house
Wordnerds vs Competitors
What do we offer that other solutions don't? Besides a charming and self-effacing editorial style, that is.
Business case on a cork board
What's the business case for Wordnerds?
When it comes to convincing big cheeses, a clear business case with anticipated ROI is a must. You're in luck.
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Got any questions?

Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We promise no salesy stuff until you know we're the tool for you.

 

Need a proof of concept?

Our Pay-as-you-Nerd reports are the best way to prove the value of implementing a tool like ours (at least, according to the HAs that have gone through the process). Take a look at what you could get out of a one-off report.

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Need a proof of concept?

Our Pay-as-you-Nerd reports are the best way to prove the value of implementing a tool like ours (at least, according to the HAs that have gone through the process). Take a look at what you could get out of a one-off report.