What is patchy analysis costing your tenants?
Analysing customer feedback doesn't have to consume half your budget and all your time. Understand every topic and reduce time spent on analysis so you can get straight to making a difference.
TSMs, the "Make things right" campaign, and a concurrent 400% increase in complaints to the Ombudsman have underlined (bolded, italicised) the importance of hearing the voice of your tenants.
So how do you go from firefighting to being in control of your data?
With Wordnerds, you can:
- Save heaps of time on tenant feedback analysis
- Understand the drivers behind dissatisfaction
- Reduce the risk of escalations to the Ombudsman
HAs committed to understanding tenants love Wordnerds:
Learning, sharing, best practice...
Basically all the expertise we've hoarded, magpie-like, in the social housing sector.
Why do HAs trust Wordnerds?
Experienced CX manager Theo Scott was manually analysing comments from tenants. When he heard what Wordnerds offered, he was straight on board. Hear what compelled him to start using Wordnerds:
What problems do we solve?
We have helped HAs at various stages of their data journey, from one-man bands to some of the largest customer teams in the sector.