Our feedback framework takes you from the basics of data culture and strategy all the way through to complaints resolution and prevention.
Never heard of the feedback framework or want to know more about what you might learn here? Allow Wordnerds founders Pete and Steve to explain:
Explore each module below:
Data & Strategy
These two topics are closely related, and foundational to the process of understanding feedback. This module explores how to assemble data sources, get organisational buy-in, and plan an insight project from the ground up.
Insight
This module covers getting from raw data to useful, actionable insight. This includes uncovering surprising topics in your data, classifying issues to understand their relative size, and prioritising the most important problems to solve.
Impact
In this module, we look at how insights professionals can make the biggest impact on their customers. This covers the process of gathering data, reporting on issues, and acting in the interest of tenants.
