Qualitative feedback analytics tool for CX teams looking to improve resident happiness and TSMs.
Turn feedback from any data source into precise insights. Take your time back from days spent trawling through tenant feedback and pull out the information and insights so you can focus on what matters most to your tenants.
Uncover the real drivers behind dissatisfaction, empowering you to address concerns proactively and make decisions based on deep, data-driven understanding.
Identify potential issues before they surface. As they say, prevention is better than cure - ensure you stay proactive, protect your reputation, and meet regulatory standards with ease.
Connect your feedback from online surveys, complaints, call centres, socials and more all in one place.
Train your themes in 30 minutes and forever find insights in your qualitative feedback.
Look fantastic in your organisation as you share actionable insights, and track the action impact over time.
Howard Jones - Sovereign Housing
Read the story >
Housing associations receive feedback from multiple sources - surveys, social media, complaints, and more. Manual analysis of this feedback is time-consuming, subjective, and can miss important insights. With new regulatory requirements and the need to understand tenant satisfaction more deeply, housing associations need tools that can quickly and accurately process large volumes of feedback to drive real improvements in tenant experience.
AI-powered feedback analysis helps housing associations understand tenant needs faster and more accurately than manual methods. By analysing feedback from multiple sources (surveys, social media, complaints), AI can identify emerging issues, track sentiment over time, and uncover the root causes of problems. This enables housing associations to make data-driven decisions that genuinely improve tenant experiences and satisfaction levels.
Wordnerds combines AI technology with linguistic and data expertise to provide you with the most accurate feedback insights on the market. The platform allows you to train your own classifications that reflect your tenants' specific language and concerns. This human-in-the-loop approach, combined with our linguistics-first methodology, ensures more accurate and nuanced understanding than both manual tagging (which can be subjective and inconsistent) and black-box AI solutions.
Even with high satisfaction scores, you need to be able to keep those tenants happy and should any issues arise, you want to be alerted to them before anyone else. Wordnerds helps you:
• Identify small issues before they become bigger problems
• Understand what drives both satisfaction and dissatisfaction
• Maintain high performance by spotting emerging trends
• Find opportunities to move from "good" to "excellent"
• Future-proof your tenant satisfaction as expectations evolve
Wordnerds can analyze any form of text-based feedback, including:
• Tenant satisfaction surveys
• Social media comments
• Complaint records
• Call center transcripts
• Email communications
• Repair feedback
• Online reviews
The platform standardises analysis across all these sources, ensuring consistent insights regardless of where the feedback originates.
Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.
For more information on our Data Protection and Privacy Policy click here.
There are several different options available:
• Direct CSV Upload
• Upload from your data warehouse via API
• We can also output any enriched data back into your data warehouse
You absolutely can.
We offer one-off or proof-of-concept reports for whatever use case you want to trial
Find out more info on them here: https://www.wordnerds.ai/pricing
Most housing associations start seeing valuable insights within weeks. The platform can be implemented quickly, with initial proof of concept work providing immediate value. You can:
• Train new classification themes in 30 minutes
• Get immediate insights from unsupervised topic analysis
• Start tracking sentiment from day one
• Build on your analysis over time as you add more data sources
Our dedicated support team ensures you're able to maximise value from the platform quickly.
We offer one-off fully managed reports from £5,250 excluding VAT.
For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs.
For more information see our pricing page here :https://www.wordnerds.ai/pricing
Sarah (aka Saz) our Account Manager will show you how Wordnerds can help you:
✔ Surface root cause insights you can prioritise
✔ Train AI to manual tag customer feedback at scale
✔ Find surprises in your data with automated topics
No salesy stuff until you know we’re the tool for you.
