Genesys

Genesys is a powerful customer experience platform that enables businesses to manage support interactions across voice, chat, email, and messaging—all from one place.

It brings every customer touchpoint together, helping service teams deliver fast, personalised support at scale.

Why analyse Genesys data with Wordnerds?

By uploading Genesys conversations into Wordnerds, you turn high-volume support interactions into meaningful insight. By using the Wordnerds platform you can train your own AI model in 30 minutes to analyse sentiment, flag recurring issues, and surface the themes that drive customer satisfaction so you can improve experiences, not just resolve tickets.

What you get:

• Automatic import of voice and digital support interactions for ongoing analysis
• Custom AI that extracts sentiment and key themes based on your business context
• A unified view of support feedback, alongside data from other channels
• Early warnings on emerging customer issues and friction points
• Clear, actionable insights to guide CX strategy and improve outcomes

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