Zendesk

Zendesk is a customer support platform that centralises service interactions across email, chat, social, and phone—helping teams deliver faster, more seamless support.

Why analyse Zendesk data with Wordnerds?

By uploading Zendesk tickets and support conversations into Wordnerds, you turn day-to-day service interactions into rich, actionable insight. Our tailored AI analyses sentiment, identifies recurring issues, and surfaces the themes that matter so you can go beyond resolution and improve the customer experience at its root.

What you get:

• Automatic syncing of support tickets and conversations for continuous analysis
• Sentiment and theme tagging tailored to your business, not just generic categories
• One unified view of customer feedback, across support and other channels
• Real-time insights into emerging issues, pain points, or process gaps
• Evidence-led direction to improve CX, backed by what your customers are actually saying

‍