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How Sainsbury's adapts its VoC program to the cost of living and unexpected trends

The CSAT and customer closeness teams use Wordnerds to uncover what their customers are talking about (and how), what trends are emerging, and what has changed over time — from a pool of 2 million responses a year.


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Got any questions?

Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We promise no salesy stuff until you know we're the tool for you.