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Are you only seeing half the picture when making decisions for your residents?
Join Sarah, Steve and Steph to discover how housing associations are turning their qualitative feedback into clear, actionable insights - right inside Power BI. You'll learn how to bring together quant and qual data for a richer, more complete understanding of resident experience.
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Your residents are already telling you what’s working - and what’s not. From satisfaction surveys to complaints and your TSM surveys, the feedback you’re collecting every day holds the keys to service improvements and better decision-making.
But here’s the problem:
➡️ Power BI was built for numbers, not nuanced language.
➡️ Qualitative feedback needs pre-processing, semantic modelling and a structure that BI dashboards can work with.
➡️ Your BI team likely doesn’t have the capacity to build this from scratch.
The good news is that there's a way to bridge this gap - without waiting months for your BI team to build a custom solution.
In this webinar, we'll show you how housing associations are successfully integrating resident feedback into Power BI, allowing teams across the organisation to access insights and make data-driven decisions.
🔍 Why integrating qual data matters
→ How combining quant + qual data creates the full picture of customer experience
→ The untapped potential of your existing feedback data
🔧 How to make qual data Power BI-ready
→ Why BI tools struggle with raw text
→ How semantic modelling makes feedback usable, searchable, and insightful
📊 Real dashboards, real use cases
→ From sentiment analysis to correlation insights that link feedback with operational metrics
→ What great resident feedback dashboards really look like
🤝 The human + tech combo
→ Why even the best dashboards still need expert interpretation
→ How CX professionals can drive change with data, not just report on it
I’m Sarah our resident housing expert and Senior Account Manager at Wordnerds. My focus is helping housing associations turn feedback into actionable insights and empowering insight professionals to action meaningful change, ensuring that the voice of the customer resonates throughout organisational strategies.
I’m Steph, and as Head of Product at Wordnerds, mine and the whole product team’s aim is to make the lives of Voice of Customer and Insights professionals easier by listening to what our customers want and developing innovative product features. We only develop the platform in areas that we know are going to add value to our customers and truly help them improve CX.
Hi, I’m Steve Erdal and I’m co-founder and Head of Insights and Innovation at Wordnerds. My background is in Corpus Linguistics, and I’ve been dealing with the problem of understanding language at scale for over ten years. Wordnerds is all about uniting AI experts, data scientists, linguists and customer feedback experts to deliver next level understanding of customer feedback.
Fill out the form below to watch the recording.