Webinar: From Raw Feedback to Leadership Buy-In | Wordnerds
LIVE WEBINAR

Turn Tenant Feedback into Action – with a £5k, 4-Week Proof of Concept

Join our live webinar and see the 3-stage PoC process that turns your raw tenant feedback into an evidence-led plan for investment and action. Stop guessing, and start proving the ROI of your CX initiatives.

What We'll Show You

  • 👀How our analysts build customsied classification frameworks to help you size your data, with a specific emphasis on our TSM framework
  • 🤖How we train our AI on your resident feedback to surface key issues.
  • 📊How we layer insights, sentiment scores and metadata in Power BI to unlock granular, actionable insight.

What You'll Get

  • 🎯A proven 3-step process we've used with dozens of housing providers to turn messy feedback into a business case for change.
  • 🧠Ask-me-anything with our Chief Scientific Officer, Steve Erdal – your chance to get honest answers to all your AI questions.
  • 🏘️A Voice of Resident Power BI Dashboard that goes in tandem with an Example Business Case you can build from.
  • 💸Exclusive PoC discount just for attendees.
Theo Scott Headshot

"I felt in my gut that this could work from the demo I saw, but I had to bring the organisation with me. From the PoC our customer services managers got it, our exec team got it, and they gave me the blessing to go full steam ahead."

— Theo Scott, Town & Country

Meet Your Hosts

Steve Erdal Headshot

Steve Erdal

Co-founder & Head of Insights and Innovation

Hi, I’m Steve Erdal and I’m co-founder and Head of Insights and Innovation at Wordnerds. My background is in Corpus Linguistics, and I’ve been dealing with the problem of understanding language at scale for over ten years. Wordnerds is all about uniting AI experts, data scientists, linguists and customer feedback experts to deliver next level understanding of customer feedback.

Sarah Wilson Headshot

Sarah Wilson

Senior Account Manager

I’m Sarah our resident housing expert and Senior Account Manager at Wordnerds. My focus is helping housing associations turn feedback into actionable insights and empowering insight professionals to action meaningful change, ensuring that the voice of the customer resonates throughout organisational strategies.