đź“ş Live Event
Are you interested in learning the best practices that separate leading CX teams from everyone else? Through our work with our customers, we've identified exactly what makes feedback programmes succeed or fail. The difference? Having the right framework.Â
Join Sarah in this webinar, where you'll discover our proven approach to feedback excellence.
Join us 14th August, 11am
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You're sitting on thousands of customer feedback items - surveys, complaints, reviews, contact centre notes - scattered across multiple systems. Your team spends months manually analysing data that's outdated by the time you present it. Meanwhile, stakeholders are making critical decisions without the customer evidence they need. As one CX leader told us: "We know customers are unhappy, but we can't pinpoint why fast enough to act."
We've worked with our highest performing customers to develop and refine a framework that transforms feedback programmes from reactive data processing to proactive insight generation. Teams who were drowning in spreadsheets are now uncovering themes in minutes. Leaders who struggled for buy-in now present evidence-based action plans that get approved.
We're sharing the exact framework our most successful customers use to unify, categorise and prioritise their feedback. So you can do the same.
Join us.
How to build a best-in-class feedback programme:
âś… The Wordnerds Customer Feedback Framework - designed and proven with our highest performing customers
âś… Unify multiple feedback sources into one platform for complete customer understanding
âś… Categorise feedback into themes automatically while maintaining full control
âś… Prioritise actions and build evidence-based plans that get approved and deliver results
I’m Sarah our resident housing expert and Senior Account Manager at Wordnerds. My focus is helping housing associations turn feedback into actionable insights and empowering insight professionals to action meaningful change.
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