Our combination of cutting-edge artificial intelligence (AI) and old-school linguistics allows computers to read - and genuinely understand - what people actually mean, not just count the words they use. Enabling brands to use social, customer and employee data and established media to deliver real-time, actionable insight to chart progress against strategic objectives and then improve it.
Wordnerds helps the world’s biggest brands get an accurate and deeper understanding from the millions of tweets, emails, webchats, reviews, CRM-entries, forum posts and survey results written by their customers and employees.
A game-changing solution to a central problem: -people can say the same thing, but express it completely differently.
Our state-of-the-art AI groups text not by the words it uses, but by what it means.
By cutting through irrelevant noise of text data, it allows you to quickly search for anything important to you without having to guess the words people use.
Our linguistics engine analyses the text, surfacing in real time or trend over time, the topics people are talking about, how they feel about them and how they're changing.
How does the way people talk about a product or service change over time?
Does your public perception align with how you think you're doing?
How does your performance benchmark against your competitors?
You tell everyone what you care about. Corporate strategies and goals are laid bare for everyone to see.
While you're doing great things to deliver on those objectives, do you know how public perception compares to what you say you're doing?
Get an accurate and deeper understanding of what your customers and employees are really saying?
Measure brand health to shoulder threats better and quicker
See how you're performing in key areas compared to competitors
Get aligned to what your customers and employees are asking you to do to build better experiences
Identify and track trending topics, emerging trends or key influencers.
Find the biggest issues in the minds of your customers and make your customers feel listened to
Customer-led, data backed decision making