Our combination of cutting-edge artificial intelligence (AI) and old-school linguistics allows computers to read - and genuinely understand - what people actually mean, not just count the words they use. Enabling brands to use social, customer and employee data and established media to deliver real-time, actionable insight to chart progress against strategic objectives and then improve it.
Wordnerds helps the world’s biggest brands get an accurate and deeper understanding from the millions of tweets, emails, webchats, reviews, CRM-entries, forum posts and survey results written by their customers and employees.
A game-changing solution to a central problem: -people can say the same thing, but express it completely differently.
Our state-of-the-art AI groups text not by the words it uses, but by what it means.
By cutting through irrelevant noise of text data, it allows you to quickly search for anything important to you without having to guess the words people use.
Understand all the things you're known for, good and bad, how it’s changing - and how it compares to competitors.
Spot threats, opportunities to delight or identify areas to improve.
Report on what matters to you. Find that really specific thing that’s been niggling at you. And back up your niggles with evidence from the data.
Whether you are looking to get a brief, regular update on what’s happening in your world, or doing a mammoth deep dive into your data, Trending is where you can interrogate your data for its actionable value.
From the basic (how many people are talking about an issue, and how do they feel?), to the advanced (is this issue statistically important, and does it affect you or your competitors more?),
Trending gives you paths into the most confusing of datasets.
How does the way people talk about a product or service change over time?
Does your public perception align with how you think you're doing?
How does your performance benchmark against your competitors?
You tell everyone what you care about. Corporate strategies and goals are laid bare for everyone to see.
While you're doing great things to deliver on those objectives, do you know how public perception compares to what you say you're doing?
Get an accurate and deeper understanding of what your customers and employees are really saying?
Measure brand health to shoulder threats better and quicker
See how you're performing in key areas compared to competitors
Get aligned to what your customers and employees are asking you to do to build better experiences
Identify and track trending topics, emerging trends or key influencers.
Find the biggest issues in the minds of your customers and make your customers feel listened to
Customer-led, data backed decision making