Be a force to be reckoned with

A software platform to help brands uncover and understand the true voice of their customers. 

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Be a force to be reckoned with Wordnerds text analysis and insight platform

Text analysis and insight platform

Our combination of cutting-edge artificial intelligence (AI) and old-school linguistics allows computers to read - and genuinely understand - what people actually mean, not just count the words they use.

Multiple data inputs | Wordnerds

 

 

Multiple inputs

Wordnerds helps the world’s biggest brands make sense of the millions of tweets, emails, webchats, online reviews, CRM-entries, forum posts and survey results written by their customers.

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Smart filtering

A game-changing solution to a central problem: -people can say the same thing, but express it completely differently.

Our state-of-the-art AI groups text not by the words it uses, but by what it means.

By cutting through irrelevant noise of social media, it allows you to quickly search for anything important to them without having to guess the words people use.

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State-of-the-art smart filtering | Wordnerds
Topic and sentiment analysis | Wordnerds

Topic and sentiment analysis

Our linguistics engine analyses the text, surfacing in real time,  the topics people are talking about and how they feel about them.

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Reports and alerts

How does the way people talk about a product or service change over time?

When someone surfaces a specific issue, who needs to be notified?

How does your performance benchmark against your competitors?

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Brand sentiment trend | Wordnerds

See our software in action

Our game-changing SaaS platform combines deep learning, NLP and linguistics to genuinely understand what people actually mean, not just count the words people use.

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Wordnerds text analysis dashboard

Global and nationally recognised brands use our linguistics engine to:

Uncover trends | Wordnerds

Uncover trends

Identify and track trending topics, emerging trends or key influencers.

Find the pain points | Wordnerds

Find the pain points

Find the biggest issues in the minds of your customers and make your customers feel listened to

Build a case for action | Wordnerds

Build a case for action

Customer-led, data backed decision making

US Telco's Customer Experience During COVID-19 - Twitter Study

In this report, we dive into 193,166 tweets from the last 30 days (21 April - 20 May 2020) to examine how the biggest telcos in the US performed and how customers feel about them—in the middle of a global pandemic.

SHOW ME THE INSIGHTS

Customers using Twitter to reach brands - find problems quicker

 

If you’re not acting on what your customers
say about you, speak to Wordnerds.

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