Managed Services for CX teams who need answers, not extra workload

From one-off reports to ongoing support.
Get deep dives, executive-ready analysis, and tailored support exactly when you need it.
No overwhelm, no overhead.

Managed Services


Whether you're facing a sudden challenge in your customer feedback, planning quarterly insights reports, or building a CX action plan, our Managed Services give you that helping hand.


Pricing from:


£XXX



What you get:


One-off Deep Dives or Ongoing Insights

Need a single report in a pinch? Or regular quarterly updates to keep leadership aligned? We flex to fit your workflow—whether it's a one-time emergency or year-long support.


Tailored Reporting

Get insights your team actually uses. From executive summaries to detailed trend analysis, we craft reports that answer the "so what" and "now what."


Root Cause Analysis & CX Action Plans

We go beyond surface trends. Our analysts uncover underlying issues and help you build practical action plans - whether it’s explaining a dip in satisfaction or justifying that budget increase.


Flexible, On-Demand Support

Team stretched thin? Need something fast for a board meeting? We’re on hand to deliver exactly what you need, when you need it.


Expert Analysts on Tap

With Wordnerds, you're not just buying time, you’re getting access to experts who’ve done this hundreds of times, across sectors. We bring the experience, you get the clarity.

Trusted by industry leaders

2 Million NPS surveys completed
"It is invaluable to have a tool that can tell you what themes are coming through the most, and how they're being talked about in terms of sentiment."

Amelia
Sainsbury's
40 hours tagging saved per month
"We didn’t have a way of understanding the huge amount of unstructured feedback. Being able to understand words in context is a huge advantage."

Howard Jones
Sovereign Housing
10k+ social comments analysed
"In the past we manually categorised hundreds of comments a period, and it's very laborious and it's not as accurate as having a tool that does that for you."

Helen Dunnington
Avanti West Coast

Get support in 3 simple steps


Tell us how we can help and agree on what we will deliver.


Sit back and relax as our team take care of your project.


Reap the rewards of your one-off or regular service.

Wordnerd's Managed Services

From urgent deep dives to quarterly reports and CX action plans, our Managed Services give you expert-led insights without the overhead. Flexible, fast, and tailored to your needs.

✅ One-off or ongoing support
✅ Executive-ready reporting
✅ Actionable root cause analysis
✅ CX action recommendations
✅ On-demand insights for busy teams
✅ Expert analysts on tap
✅ Customisable to any challenge

Got any questions?

What are managed services, and how do they differ from self-serve options?

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Think of managed services as having an expert insights team on tap. Instead of you doing the heavy lifting of analysing customer feedback, we handle everything – from setting up your data to delivering actionable reports.With self-serve, you're in the driver's seat using our platform directly. With managed services, we're your co-pilot doing the analysis while you focus on acting on the insights. Perfect if your team is stretched thin or you want expert analysis without the overhead.

Can you flex up and down based on what we need?

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Absolutely. Some customers want monthly insights reports, others prefer quarterly deep dives. Maybe you need emergency analysis for a board meeting, or temporary cover while your insights person is on maternity leave. We adapt to whatever makes sense for your business.

What will we actually get from you?

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You'll get reports that leadership actually wants to read. Think executive summaries that cut through the noise, detailed analysis that uncovers root causes, and Power BI dashboards your stakeholders will actually use.Everything is tailored to your specific challenges – whether that's understanding why satisfaction is dropping or building evidence for that budget request you've been putting together.

How does this work with our existing BI setup?

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We play nicely with Power BI (it's actually our specialty). We'll create dashboards that integrate seamlessly with your existing setup, or provide the files your team needs to share insights across the business. No more wrestling with data exports or trying to make sense of Excel spreadsheets.

How secure is our data with you?

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We take data security seriously, though for specific security protocols and certifications, we recommend speaking directly with our team about your particular requirements.

We use secure OneDrive for all data transfers and storage. Our platform is designed with enterprise-level security standards, and we're happy to work with your IT and information security teams to address any specific requirements.

We can provide detailed security documentation and work through any compliance requirements during the kickoff process. Many of our clients are in highly regulated industries (financial services, social housing) and we have experience meeting strict security and compliance standards.

We are CyberEssentials Plus Certified. For more information on our Data Protection and Privacy Policy click here.

How do you price this – is it per survey, per month, what?

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Pricing reflects the reality of what you're asking for – data volume, how often you want insights, and the level of analysis required. Ongoing work is typically annual or monthly subscriptions. If you need extra data sources or more frequent reports down the line, we'll be transparent about any additional costs.

Why would we choose managed services over doing this ourselves?

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If your insights team is already drowning in data, or you don't have dedicated analysts, managed services give you expert analysis without the hiring headaches. You get immediate access to people who've done this hundreds of times across different sectors.Plus, you maintain continuity even when team members leave or go on holiday. No more projects stalling because the one person who knew how to run the analysis is unavailable.

Can we do a bit of both – some self-serve, some managed?

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Many of our customers use this hybrid approach. Maybe you handle the routine monthly surveys yourself but bring us in for the annual deep dive or when the board wants comprehensive customer intelligence. We're happy to flex our support based on what you need and when.

How does this actually help us make better decisions?

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We don't just give you pretty charts – we give you the "so what" and "now what." Our reports identify specific actions that will move the needle, help you build bulletproof business cases, and track whether your improvements are actually working.Everything is designed to help you walk into leadership meetings with confidence and walk out with budget approval.

What if we need something urgent or outside our usual agreement?

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Just ask. We can scope additional work quickly and give you transparent pricing and timelines. Sometimes the most valuable insights come from unexpected deep dives or emergency analysis when something's going wrong.

What's the difference between managed services and consultancy?

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The terms overlap, but generally managed services are ongoing support (like monthly reporting), while consultancy is more strategic or one-off projects. Both can be tailored to exactly what you need – we're not precious about labels.

How do I find out if this makes sense for us?

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Let's have a conversation. We'll typically start with a demo so you can see the platform in action, then move to a proof of concept if it looks like a good fit. That way you can see the value before committing to anything long-term. From there, we scale up or down based on what actually works for your business..

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