From one-off reports to ongoing support.
Get deep dives, executive-ready analysis, and tailored support exactly when you need it.
No overwhelm, no overhead.
Whether you're facing a sudden challenge in your customer feedback, planning quarterly insights reports, or building a CX action plan, our Managed Services give you that helping hand.
Pricing from:
£XXX
What you get:
One-off Deep Dives or Ongoing Insights
Need a single report in a pinch? Or regular quarterly updates to keep leadership aligned? We flex to fit your workflow—whether it's a one-time emergency or year-long support.
Tailored Reporting
Get insights your team actually uses. From executive summaries to detailed trend analysis, we craft reports that answer the "so what" and "now what."
Root Cause Analysis & CX Action Plans
We go beyond surface trends. Our analysts uncover underlying issues and help you build practical action plans - whether it’s explaining a dip in satisfaction or justifying that budget increase.
Flexible, On-Demand Support
Team stretched thin? Need something fast for a board meeting? We’re on hand to deliver exactly what you need, when you need it.
Expert Analysts on Tap
With Wordnerds, you're not just buying time, you’re getting access to experts who’ve done this hundreds of times, across sectors. We bring the experience, you get the clarity.
Think of managed services as having an expert insights team on tap. Instead of you doing the heavy lifting of analysing customer feedback, we handle everything – from setting up your data to delivering actionable reports.With self-serve, you're in the driver's seat using our platform directly. With managed services, we're your co-pilot doing the analysis while you focus on acting on the insights. Perfect if your team is stretched thin or you want expert analysis without the overhead.
Absolutely. Some customers want monthly insights reports, others prefer quarterly deep dives. Maybe you need emergency analysis for a board meeting, or temporary cover while your insights person is on maternity leave. We adapt to whatever makes sense for your business.
You'll get reports that leadership actually wants to read. Think executive summaries that cut through the noise, detailed analysis that uncovers root causes, and Power BI dashboards your stakeholders will actually use.Everything is tailored to your specific challenges – whether that's understanding why satisfaction is dropping or building evidence for that budget request you've been putting together.
We play nicely with Power BI (it's actually our specialty). We'll create dashboards that integrate seamlessly with your existing setup, or provide the files your team needs to share insights across the business. No more wrestling with data exports or trying to make sense of Excel spreadsheets.
We take data security seriously, though for specific security protocols and certifications, we recommend speaking directly with our team about your particular requirements.
We use secure OneDrive for all data transfers and storage. Our platform is designed with enterprise-level security standards, and we're happy to work with your IT and information security teams to address any specific requirements.
We can provide detailed security documentation and work through any compliance requirements during the kickoff process. Many of our clients are in highly regulated industries (financial services, social housing) and we have experience meeting strict security and compliance standards.
We are CyberEssentials Plus Certified. For more information on our Data Protection and Privacy Policy click here.
Pricing reflects the reality of what you're asking for – data volume, how often you want insights, and the level of analysis required. Ongoing work is typically annual or monthly subscriptions. If you need extra data sources or more frequent reports down the line, we'll be transparent about any additional costs.
If your insights team is already drowning in data, or you don't have dedicated analysts, managed services give you expert analysis without the hiring headaches. You get immediate access to people who've done this hundreds of times across different sectors.Plus, you maintain continuity even when team members leave or go on holiday. No more projects stalling because the one person who knew how to run the analysis is unavailable.
Many of our customers use this hybrid approach. Maybe you handle the routine monthly surveys yourself but bring us in for the annual deep dive or when the board wants comprehensive customer intelligence. We're happy to flex our support based on what you need and when.
We don't just give you pretty charts – we give you the "so what" and "now what." Our reports identify specific actions that will move the needle, help you build bulletproof business cases, and track whether your improvements are actually working.Everything is designed to help you walk into leadership meetings with confidence and walk out with budget approval.
Just ask. We can scope additional work quickly and give you transparent pricing and timelines. Sometimes the most valuable insights come from unexpected deep dives or emergency analysis when something's going wrong.
The terms overlap, but generally managed services are ongoing support (like monthly reporting), while consultancy is more strategic or one-off projects. Both can be tailored to exactly what you need – we're not precious about labels.
Let's have a conversation. We'll typically start with a demo so you can see the platform in action, then move to a proof of concept if it looks like a good fit. That way you can see the value before committing to anything long-term. From there, we scale up or down based on what actually works for your business..