Automate your feedback analysis
with a Wordnerd's Subscription

Always-on insights from all your customer feedback
Drive measurable impact for your business and team by automating feedback categorisation,
building data-backed action plans, and getting buy-in for CX initiatives.

Wordnerd's Subscription


Our subscription gives you continuous, data-driven analysis across every feedback channel. Built for CX teams who want to stop tagging and start making an impact, Wordnerds helps you uncover what matters, act faster, and prove the value of your work.


Pricing from:


£1750/pm



What you get:


Automated Feedback Analysis

No more manual tagging. Train once, then categorise forever. Our AI learns your context giving you accurate categorisation at scale.


Customisable Themes & Full Oversight

You train the themes that reflect your CX goals, no generic categories here. Stay in control, refine, adjust, and train themes on your data.


Root Cause & Trend Analysis

Move past surface-level metrics. Drill into your feedback, spot emerging issues, and uncover the why behind sentiment shifts. Get deeper insights you can act on.


Action Planning & Prioritisation Tools

Use data-driven insights to build action plans that get buy-in. Prioritise what will move the needle and drive impactful change.


Executive-Ready Dashboards

Track and measure the outcomes of your actions. Make data accessible across your business with PowerBI visualisations stakeholders actually use, so you can show your impact and prove the value of CX


Dedicated Onboarding & Support

We don’t just hand over the platform, we help your team and data get up and running. Our customer success team guide setup, train users, and stay on hand with regular support and check-ins as your needs evolve.

Trusted by industry leaders

2 Million NPS surveys completed
"It is invaluable to have a tool that can tell you what themes are coming through the most, and how they're being talked about in terms of sentiment."

Amelia
Sainsbury's
40 hours tagging saved per month
"We didn’t have a way of understanding the huge amount of unstructured feedback. Being able to understand words in context is a huge advantage."

Howard Jones
Sovereign Housing
10k+ social comments analysed
"In the past we manually categorised hundreds of comments a period, and it's very laborious and it's not as accurate as having a tool that does that for you."

Helen Dunnington
Avanti West Coast

Automate your feedback analysis with a subscription

Starter

From £1750

Pro

From £3500

Enterprise

From £5900

Data Integrations and Volume
Surveys
<1k Responses p/m
<10k Responses p/m
Unlimited
Reviews
<500 p/m
<5k p/m
Unlimited
Social Listening
-
<10k Posts p/m
Unlimited
Chat/Call Transcripts
-
-
Checkmark 3
Email
-
-
Checkmark 3
Complaints
Checkmark 3
Checkmark 3
Checkmark 3
Input API
Checkmark 3
Checkmark 3
Checkmark 3
Custom CSV Upload
Checkmark 3
Checkmark 3
Checkmark 3
Analysis
User Licenses
2
6
25
Organic AI Topics
Checkmark 3
Checkmark 3
Checkmark 3
Custom Classifications
100
300
Unlimited
Output
Data Visualisation
Checkmark 3
Checkmark 3
Checkmark 3
Power BI / Tableau Integration
Checkmark 3
Checkmark 3
Checkmark 3
Data Warehouse Integration
Checkmark 3
Checkmark 3
Checkmark 3
Support
Knowledge Base
Checkmark 3
Checkmark 3
Checkmark 3
Onboarding
Checkmark 3
Checkmark 3
Checkmark 3
On Prem
UK Based Customer Support Manager
Checkmark 3
Checkmark 3
Checkmark 3

Wordnerd's Subscription

Always-on, automated insights from every feedback source. Built for CX teams ready to stop tagging and start delivering impact, our subscription uncovers what matters most, so you can act faster and prove the value of your work.

✅ Automated feedback categorisation at scale
✅ Customisable themes aligned to your CX goals
✅ Actionable root cause and trend analysis
✅ Data-backed prioritisation and action planning
✅ Executive-ready dashboards in Power BI
✅ Continuous updates from all your feedback channels
✅ Dedicated onboarding, training & ongoing support

Got any questions?

What types of data do you work with?

Icon 15Icon 16

Wordnerds works with various types of customer feedback data, including text from surveys, social media, reviews, emails, and chat transcripts. Our platform is designed to handle any form of text-based customer feedback.

How do you integrate with our data sources?

Icon 15Icon 16

There are several different options available:

- Direct CSV Upload
- Upload from your data warehouse via API
- We can also output any enriched data back into your data warehouse

Is my data safe?

Icon 15Icon 16

Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.

For more information on our Data Protection and Privacy Policy click here.

Can I try it before committing to a contract?

Icon 15Icon 16

You absolutely can.

We offer one-off or proof-of-concept reports for whatever use case you want to trial

Find out more info on them here: https://www.wordnerds.ai/pricing

What makes Wordnerds different to other providers?

Icon 15Icon 16

Most AI feedback analysis providers are ‘black box’. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.We've developed our platform for Insight & VoC teams around four pillars:

Accuracy: Our proprietary AI understands the meaning in text feedback, turning it into actionable insights and sentiment in minutes.

Depth: To make something actionable it has to be specific. Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking, so you can take action from your feedback.

Flexibility: We allow you to train your own data so you can analyse at scale. Meaning you know exactly why you’ve got the results you have, and you can make tweaks whenever you need.

Speed: Some feedback analysis tools take weeks to add new themes to their platform. With Wordnerds you can do it yourself in 30 minutes.

Join our CX Newsletter