Always-on insights from all your customer feedback
Drive measurable impact for your business and team by automating feedback categorisation,
building data-backed action plans, and getting buy-in for CX initiatives.
Our subscription gives you continuous, data-driven analysis across every feedback channel. Built for CX teams who want to stop tagging and start making an impact, Wordnerds helps you uncover what matters, act faster, and prove the value of your work.
Pricing from:
£1750/pm
What you get:
Automated Feedback Analysis
No more manual tagging. Train once, then categorise forever. Our AI learns your context giving you accurate categorisation at scale.
Customisable Themes & Full Oversight
You train the themes that reflect your CX goals, no generic categories here. Stay in control, refine, adjust, and train themes on your data.
Root Cause & Trend Analysis
Move past surface-level metrics. Drill into your feedback, spot emerging issues, and uncover the why behind sentiment shifts. Get deeper insights you can act on.
Action Planning & Prioritisation Tools
Use data-driven insights to build action plans that get buy-in. Prioritise what will move the needle and drive impactful change.
Executive-Ready Dashboards
Track and measure the outcomes of your actions. Make data accessible across your business with PowerBI visualisations stakeholders actually use, so you can show your impact and prove the value of CX
Dedicated Onboarding & Support
We don’t just hand over the platform, we help your team and data get up and running. Our customer success team guide setup, train users, and stay on hand with regular support and check-ins as your needs evolve.
Wordnerds works with various types of customer feedback data, including text from surveys, social media, reviews, emails, and chat transcripts. Our platform is designed to handle any form of text-based customer feedback.
There are several different options available:
- Direct CSV Upload
- Upload from your data warehouse via API
- We can also output any enriched data back into your data warehouse
Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.
For more information on our Data Protection and Privacy Policy click here.
You absolutely can.
We offer one-off or proof-of-concept reports for whatever use case you want to trial
Find out more info on them here: https://www.wordnerds.ai/pricing
Most AI feedback analysis providers are ‘black box’. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.We've developed our platform for Insight & VoC teams around four pillars:
Accuracy: Our proprietary AI understands the meaning in text feedback, turning it into actionable insights and sentiment in minutes.
Depth: To make something actionable it has to be specific. Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking, so you can take action from your feedback.
Flexibility: We allow you to train your own data so you can analyse at scale. Meaning you know exactly why you’ve got the results you have, and you can make tweaks whenever you need.
Speed: Some feedback analysis tools take weeks to add new themes to their platform. With Wordnerds you can do it yourself in 30 minutes.