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4.7/5 rating from verified reviews

Automate customer feedback analysis
—and focus on what matters most

Wordnerds is a feedback analysis tool built for CX teams.
Drive measurable impact for your business and team by automating feedback categorisation,
building data-backed action plans, and getting buy-in for CX initiatives.

The Problem

Your team is spending too much time categorising feedback.

You need deeper insights to get buy-in for recomendations.

You are unable to show the impact of CX on business KPIs.

Our Solution

A tailored customer feedback analysis system to find data-driven insights you can act on.

Automate: Categorise your feedback at scale


Unify all your feedback to see the full picture

Bring together every piece of customer feedback to get a complete, unbiased picture. See every voice and understand what really matters to your customers.

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Connect all your feedback data sources
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See your feedback in one place for a complete view
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Ensure every voice is heard, no matter where it’s shared


Automate feedback tagging with full control and flexibility

Categorise feedback in minutes. Scale tagging and maintain complete oversight. Train once and categorise forever, to free up time and focus on higher-value work.

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Categorise feedback accurately in minutes
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Scale tagging effortlessly without losing control
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Focus on your most impactful work, not manual tagging

Analyse: Find deeper more actionable insights

Surface your biggest issues and opportunities

Get a high-level view of your feedback to see what matters most. Identify your biggest volume issues and track sentiment over time to stay ahead of trends and opportunities.

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Get a high-level overview of your feedback
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Find your biggest volume issues at a glance
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Track sentiment changes and spot emerging trends

2 Million Surveys Analysed
"It is invaluable to have a tool that can tell you what themes are coming through the most, and how they're being talked about in terms of sentiment."

Drill down to find root causes and actionable insights

Go beyond surface-level insights to understand why things happen. Identify the causes, influencers and predict future trends to identify actionable insights that really move the needle.

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Identify the root causes behind customer feedback
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Find key influencers driving sentiment and behaviour
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Predict future trends with deeper more actionable insights

"It's not just about analysing feedback, it's digging deep into what our data is telling us and seeing the things that will make a difference"

Sam Manson -
True Potential

Act: Work on the most impactful activities


Prioritise actions and build a data-backed action plan

Prioritise the actions that will have the biggest impact on your metrics and business goals. Build an evidence-based case for change that secures buy-in and gives you the confidence to lead the way.

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Focus on the most impactful actions for your business
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Use data and your context to prioritise key drivers
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Build a compelling, data-driven action plans that get buy-in


Show your impact and prove the value of CX

Track and measure the outcomes of your actions. See how volume and sentiment of feedback changes over time to demonstrate ROI and win support for your CX initiatives.

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Democratise data and share insights across the business
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Track, measure, and show the value of your CX team
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Be seen as a progressive force and driver of positive change

See Wordnerds in action

Take a tour of product

Trusted by industry leaders

2 Million NPS surveys completed
"It is invaluable to have a tool that can tell you what themes are coming through the most, and how they're being talked about in terms of sentiment."

Amelia
Sainsbury's
40 hours tagging saved per month
"We didn’t have a way of understanding the huge amount of unstructured feedback. Being able to understand words in context is a huge advantage."

Howard Jones
Sovereign Housing
10k+ social comments analysed
"In the past we manually categorised hundreds of comments a period, and it's very laborious and it's not as accurate as having a tool that does that for you."

Helen Dunnington
Avanti West Coast

“Wordnerds expertise and software have enabled us to dive deep into various insights, allowing us to make improvements based on customer feedback.”

Louis H
Quality Manager

"Wood through the trees! Really user friendly tool, which is adaptable and helps shine a light on areas you otherwise may not notice.”

Peter G
Insight & Performance Manager

“Strong text analytics platform. The interface is easy to understand and uploading information is straightforward.“

Chris H
Head of Customer Insight

“Actionable insights at your fingertips. The regular reports we receive are integral to decision-makers across the organisation.”

Silke B.
Insight & Research Manager

“Its a super useful tool to be able to quickly find customers sentiment and volume of conversation around certain topics”

Verified User in Retail

"Wordnerds speeds up analysis, providing faster insights and deeper understanding."

Verified User in Non-Profit

“Gives a quick insight into topics that are mentioned in comments analysis.”

Verified User in Automotive

“Wordnerds has allowed us to explain what is going on behind the robust quant data we have and explain how customers are talking about it."

Jane Doe
Sainsburys

“In the past we manually categorised hundreds of comments a period, and it's very laborious and it's not as accurate as having a tool that does that for you."

Avanti

“We didn’t have a way of understanding or digesting the huge amount of unstructured feedback. Being able to understand words in context is a huge advantage."

Sovereign

“Outstanding platform and great customer support. Wordnerds provides us with valuable sentiment analysis which allows us to create actionable insights.”

Daniel P
Customer Experience Analyst

“I love using Wordnerds. This platform has helped me to get all the customers feedback through different channels.”

Maria L
Marketing Leader

“Wordnerds makes it incredibly easy to look at qualitative data we receive, particularly from resident surveys. It allows us to act on this feedback”

Shaiann P
Customer Data Insight Officer

"Wordnerds is more than just a platform. Friendly and intuitive bringing voice of customer to life"

Emma S
Voice of the Supporter Manager

“What used to be a manual exercise of categorising and sorting responses into themes has been streamlined into a few simple clicks.”

Amy B
Senior Consultant

"An optimal tool to know customer interests. Its interface does not require more knowledge and its accessibility and adaptability to your brand is very fast.”

Maria B
Sales and Marketing Specialist

Got any questions?

What types of data do you work with?

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Wordnerds works with various types of customer feedback data, including text from surveys, social media, reviews, emails, and chat transcripts. Our platform is designed to handle any form of text-based customer feedback.

How do you integrate with our data sources?

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There are several different options available:

- Direct CSV Upload
- Upload from your data warehouse via API
- We can also output any enriched data back into your data warehouse

Is my data safe?

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Wordnerds takes Data Protection extremely seriously. We are CyberEssentials Plus Certified.

For more information on our Data Protection and Privacy Policy click here.

Can I try it before committing to a contract?

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You absolutely can.

We offer one-off or proof-of-concept reports for whatever use case you want to trial

Find out more info on them here: https://www.wordnerds.ai/pricing

What makes Wordnerds different to other providers?

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Most AI feedback analysis providers are ‘black box’. It's difficult to see what goes into each classification and they're typically not flexible to your business's unique needs.We've developed our platform for Insight & VoC teams around four pillars:

Accuracy: Our proprietary AI understands the meaning in text feedback, turning it into actionable insights and sentiment in minutes.

Depth: To make something actionable it has to be specific. Go as many layers into your feedback as you want e.g. Delivery > Flowers > Bouquets > Rose & Peony Leaking, so you can take action from your feedback.

Flexibility: We allow you to train your own data so you can analyse at scale. Meaning you know exactly why you’ve got the results you have, and you can make tweaks whenever you need.

Speed: Some feedback analysis tools take weeks to add new themes to their platform. With Wordnerds you can do it yourself in 30 minutes.

How much does it cost?

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We offer one-off fully managed reports from £5,250 excluding VAT.

For always-on support our prices start from £1,750 excluding VAT per month scaling dependant on your needs.

For more information see our pricing page here :https://www.wordnerds.ai/pricing

Ready to automate your feedback analysis and make a bigger impact?

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4.7/5 rating from verified reviews
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