Customer Stories | Wordnerds

How Sainsbury's handles massive quantities of qual data while spotting trends they wouldn't think to seek out

Sainsbury's knows that its greatest asset is its customer feedback. Their 60-strong insights team uses Wordnerds to squeeze that qual feedback for all it's worth.

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Sovereign Housing

How Sovereign saved 10 hours of manual tagging per week while staying ahead on tenant satisfaction

When the stakes are as high as they are in housing, it was essential that every bit of Sovereign's huge volumes of feedback received was heard.

Transport for Wales

How TfW used a quant/qual cocktail to recommend changes to obdurate teams with data-backed confidence

Passenger safety and satisfaction are TfW's watchwords, so finding new ways to keep their travellers safe in the midst of rapid change was essential.

Department for Work and Pensions

How the DWP pivoted to support service users during COVID-19, uncovering hidden voices and valuable perspectives

Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works. See how Wordnerds turned this into a strength.

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Case Studies

How Sainsbury's handles massive quantities of qual data while spotting trends they wouldn't think to seek out

How Sovereign saved 10 hours of manual tagging per week while staying ahead on tenant satisfaction

How TfW used a quant/qual cocktail to recommend changes to obdurate teams with data-backed confidence

How the DWP pivoted to support service users during COVID-19, uncovering hidden voices and valuable perspectives

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