Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Map passenger satisfaction across their journey and unearth the root cause of problems
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Our 4+ stop shop for insights-focused podcasts and webinars
Hear from the Housing Ombudsman on their priorities for social landlords.
The gang speaks to Catriona of Terrapinn about what makes a great public transport body.
Hear from Theo Scott on the process of driving CX innovation from within his organisation.
How to use complaints for more than just fighting fires on the spot.
How do you organise and report your data in a way that is pleasing unto the Ombudsman?