What problems do we solve?
We have helped HAs at various stages of their data journey, from one-man bands to some of the largest customer teams in the sector.
Wordnerds vs Competitors
There are four customer data milestones. Where are you?
1. Auditing your data
Where is your data? Can you access it? You need a map before you can start exploring.
2. Tagging and analysing
Is this a manual process for you? Can you track change over time, sentiment, unexpected groups of topics?
3. Insights and reporting
Are you alerted to the most crucial stuff? How easy is it for you to regularly report on tenant satisfaction?