Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Map passenger satisfaction across their journey and unearth the root cause of problems
Hear from Theo Scott of Town & Country (and Rosebery, and Peabody Group) on the process of driving CX innovation from within an organisation.
Where is your data? Can you access it? You need a map before you can start exploring.
Is this a manual process for you? Can you track change over time, sentiment, unexpected groups of topics?
Are you alerted to the most crucial stuff? How easy is it for you to regularly report on tenant satisfaction?
Are the insights you pull being used for good? You don't have to be content with fighting fires.
