Housing June 2024
Building a TSM improvement roadmap with Housemark
Joined by Head of Data and BI at Housemark Jonathan Cox, the Nerds walk through the trends in tenant satisfaction, how the TSMs are affecting the landscape, and how housing providers can create a roadmap for improving their score and tenant happiness.
There are a lot of resources mentioned in this webinar. You can find all of these below:
- Webinar slides
- Cheat code for Voice of Customer webinar recording
- Prioritising Insight (TSM reporting) webinar recording
- Sample TSM feedback report
- TSM theme bank
- Information about our insight reports