With all the usual issues winter exposes amplified tenfold in the face of media and government focus, housing associations need to ensure that their strategy for listening to tenants is entirely ombudsman-proof.
Whether you're just starting out or ramping up your Voice of Customer Programme, to save you from reinventing the wheel, we've packaged up the best practices in this 30 minute three-step framework webinar.
Where do you *really* sit in the curve of the Qualitative Data Journey? Watch this short 10 min video with Wordnerds CEO Pete Daykin to find out how your text analysis sits you on the curve.
Join the author of our Supermarket Sustainability Report as they cover insights drawn from the data revealing how customers are really feeling about the UK's major supermarkets - and what they can do to improve.
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If B2C Corporate Strategy is your bag, and you're responsible for planning, tracking or delivering strategic objectives for a large organisation, this session is essential viewing for you.
Joined by TPE, LNER plus disability campaigner Tony Jennings, we explore the value of the lived experiences in passenger data, and how TOCs can use this to understand not just what is happening, but why.
Insight into the most popular things to do when there is a delay, how some TOCs turn a negative situation into a positive outcome, and how the top TOCs compare to the market as a whole.
