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Privacy policy

Strap yourself in. Things are about to get serious. We're about to talk privacy and policy.

Your privacy and respect for your details is really important to us. If there is anything you are unsure of, uncomfortable with or would like to know more information about, please don't hesitate in contacting us. 

Send an email to hello@wordnerds.ai


This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it. For the purposes of the Data Protection Act ('the DPA') and the EU General Data Protection Regulation ('the GDPR'), sensitive information includes what is defined as your 'personal data'.

By visiting any website part of the wordnerds.ai domain, you accept and consent to the practices described in this Privacy Notice 

This privacy policy is about the way information collected is used. No personal information is collected however information is collected about how users access and use this website.

Our contact details:

Name: Wordnerds (Nerds with Words Ltd)

Address: Proto, Abbot's Hill, Baltic Business Quarter, Gateshead, NE8 3DF

Tel: +44 (0) 191 300 9444

Email: hello@wordnerds.ai


Last updated: 7th June 2023


1. The type of information we collect

1a. The information we store

We currently collect and process the information you provide to us at the point of communication. These details can include: 

  • Name
  • Job title
  • Company name
  • Email address
  • Telephone number

If you consent, we may also collect information about your computer and about your visits to, and use of, the website. This includes your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views.

1b) How this information is collected

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • you email us
  • request a demo
  • book a meeting
  • comment on a blog
  • request access to insights (fill in form to download content)
  • contact us through the form on our contact page
  • live chat conversation*
  • newsletter subscription or opt in to marketing communication

*Contact information is only collected via our live chat if you willingly provide it. This information is used for internal purposes only or to contact you as requested. 

We may keep a record of any correspondence for internal purposes only. This includes:

  • Emails
  • Live chat transcriptions

None of the information we collect will be shared with any third parties.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. 
  • We have a contractual obligation 
  • We have a vital interest
  • We need to perform a public task
  • We have a legitimate interest 

1c. How we store your personal information

The security of information is taken very seriously. Technology and security policies are in place to protect the information held.

Your information is securely stored in our CRM system. 

Your data protection rights

If you opt out or request for us to no longer store your information, your details will be completely deleted.  You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. You are able to remove your consent at any time. You can do this by contacting hello@wordnerds.ai

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@wordnerds.ai.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

2. Using cookies or other on-device storage

Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. For further information (including how to opt out of cookies) please read our our Cookie Policy.

2b. Tracking how the website is used

Information may be collected about activity on the website, or other organisations may be used to collect it and to share it. This information is used to:

  1. analyse statistics;
  2. track pages and paths used by visitors to, or users of, the website;
  3. target the adverts or offers, such as banners, on the website and on the websites of other organisations; and
  4. track the use of the internet banner adverts and other links from marketing partners’ websites to this website.

For these purposes, the information on the path you take to get to the website and on some of the pages you visit or use through the website, using cookies, web beacons and other on-device storage will be retained. For information about web beacons, or the organisation used (including how to decline their cookies), please go to our Cookie Policy.

How changes to this privacy policy may occur

This privacy policy may be updated from time to time so you may want to check it each time you visit the website. We last updated this policy on 2nd February 2021.