Recording access: Maximising learnings from complaints
Or: Congratulations, they complained!
Complaints are not a failure, they're a success. The Ombudsman has been working to make that clear. We set out to help you formulate a best in class complaints handling process:
Feedback from attendees:
"Really enjoyed this one — best webinar for a while to help understand complaints further in a simple way!" - Community Housing
"I loved the structure and variety of presenters — the hour just rushed past!" - Lincolnshire Housing Partnership
"Very useful to bring the issues to life and hear them talked through out loud" - Wolverhampton Homes