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Recording access: Maximising learnings from complaints

Or: Congratulations, they complained!

Complaints are not a failure, they're a success. The Ombudsman has been working to make that clear. We set out to help you formulate a best in class complaints handling process:

Feedback from attendees:

"Really enjoyed this one — best webinar for a while to help understand complaints further in a simple way!" - Community Housing

"I loved the structure and variety of presenters — the hour just rushed past!" - Lincolnshire Housing Partnership

"Very useful to bring the issues to life and hear them talked through out loud" - Wolverhampton Homes