Automate tagging, understand drivers of satisfaction, and reduce the risk of escalations
Improve NPS, reduce complaint volumes, and understand the impact of CX decisions
Map passenger satisfaction across their journey and unearth the root cause of problems
Learn how to develop a beginning-to-end data and CX strategy for your housing association
Find our webinars, podcasts, and blog pieces here, covering everything from VoC trends to the linguistic significance of Scottish Twitter
(Just the highlights, wherein Theo talks through the process of driving CX innovation within an organisation)
Where is your data? Can you access it? You need a map before you can start exploring.
Is this a manual process for you? Can you track change over time, sentiment, unexpected groups of topics?
Are you alerted to the most crucial stuff? How easy is it for you to regularly report on tenant satisfaction?
Are the insights you pull being used for good? You don't have to be content with fighting fires.
We have helped HAs at various stages of their data journey, from one-man bands to some of the largest customer teams in the sector.
