Improve customer happiness and reduce complaints in retail
Understand drivers behind customer feedback and fix the problems they share with you
With Wordnerds, you can:
Tie your customer feedback to business outcomes
Reduce the impact of complaints
Increase customer loyalty
Customer-focussed and data-led brands love Wordnerds:
Make sure you're catching every issue with automated topic clusters
Ensure every issue your customers raise is shared with your team, and understand the scale of the problem without worrying about missing crucial data
Understand what's driving your NPS with context themes
Once you know what you're looking for, create your own AI classification in less than an hour to pick out every instance of it in your data, regardless of language used
Reduce volumes through your contact centre by resolving the root cause of issues
By resolving not only the customer's problem, but the wider structural or procedural issue that cause it, Wordnerds can help you sustainably reduce the cost of complaints volumes
Find the flaws in your customer journey and deliver an effortless experience
Understanding where your customers most frequently encounter issues will allow you to focus your efforts and resources where they'll have the most impact on customer experience
See how Sainsbury's find and fix issues fast with Wordnerds:
Need a better solution for your customer feedback?
Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We'll help you figure out if we're the tool for you.
