Drive customer satisfaction all journey long
Worried about missing something crucial in the data?
Understand every topic and reduce time spent on analysis so you can get straight to driving change.
Covid, the eternal will-they-won't-they of GBR, and ongoing strike action have all contributed to a turbulent transport world. Amidst the storm, customer feedback is the one safe port of call.
So how can you ensure that feedback is working to the advantage of you and your passengers?
With Wordnerds, you can:
- Save heaps of time on passenger feedback analysis
- Understand the drivers behind dissatisfaction
- Maximise customer accessibility and loyalty
Transport organisations who want happy passengers love Wordnerds:
Learning, sharing, best practice...
Basically all the expertise we've hoarded, magpie-like, in the social housing sector.
Keeping passengers safe using a quant/qual data cocktail
TfW is an enterprising and dynamic train operating company that put passenger experience, happiness and safety at the forefront of everything they do. With hoards of social media, survey data and customer complaints on their hands, TfW needed an accurate and efficient way to analyse it. [Enter left: Wordnerds]
TfW trained and fine-tuned their own artificial intelligence in the platform, allowing them to find and surface common themes within all of their data. Using the insights they gleaned, reports were brought to board members and onboard teams to help make a case for change.