By spending more time driving impact and less surfacing insight
Wordnerds uses AI to analyse millions of NPS and CSAT surveys. We also help you:
Understand sentiment behind themes
Prioritise topics by volume and severity
Find the root cause of NPS/CSAT issues
Customer-focussed and data-led brands love Wordnerds:
Bored of analysing thousands of surveys?
Wordnerds can classify, tag, understand sentiment and deliver insight from your surveys lightning fast. It's like having your own personal armada of analysts.
Need reassurance your insights are accurate?
Each topic/theme has a health score. Topics can be trained in 15 minutes to improve scores. Leaving you confident that the topics/themes that are affecting your scores are accurate.
Go layers deep to understand the root cause of drivers...
We know the golden nuggets are layers deep. You can drill down to understand what's driving sentiment. You can even see the verbatim so it really hits home.
"Wordnerds is invaluable to us."
"Not only do they process over 2 million CSAT surveys a year but they help us get at the root cause of what drives our scores. Many of the other players we looked at couldn't come close.
It's helping us get to grips with those changes people are making that we wouldn't have known to ask about."
Kat Eastwood
- Head of Insight
Reduce costs by automating your NPS/CSAT insight to impact process
Direct integration with your data
Uncover and track emerging and known issues
Spend time driving impact
Got any questions?
Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We'll help you figure out whether we're the tool for you.
