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Customer feedback analysis tool for CX teams

Get insights to improve your customers' experience at scale

Wordnerds makes it easy to drill deep into customer feedback. Find:

  • Emerging issues
  • Drivers of dissatisfaction
  • Issues you didn't even know they had

Ambitious CX teams love Wordnerds:

Find out what your customers are talking about. 

Without boring your team to death analysing 10s of thousands of surveys.

We'll organise your feedback into important topics that will reveal unexpected insights.

Customer feedback analysis is becoming a problem. There's just too much data to process manually. But there's a better way.

Wordnerds solves this by automatically clustering all your feedback, showing you:

  • Volume
  • Sentiment
  • Emerging topics
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Monitor your most important issues over time with confidence.

What gets measured gets managed. Understand your departments' impact over time. 

Use pre-built theme banks or create your own bespoke theme in 30 minutes.

Are themes growing or shrinking? Have your solutions for them them worked?

Wordnerds allows you to get started quickly with our pre-built themes. For topics unique to your business, it's easy to build them from the ground up.

We give each theme a health score which you can improve by answering training questions, leaving you confident the underlying data is correct.

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Sainsbury's loves customers

See how they use Wordnerds

The CX team at Sainsbury's uses Wordnerds to analyse the millions of points of customer feedback they receive annually.

Understanding trends in how customers are behaving, implementing qualitative reinforcement to their quantitative reporting, adapting their analysis to cover any topic they (or their customers) can think of — these are the reasons they love Wordnerds.

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Book Your Free Demo

Speak to one of our account managers if you're curious to learn more — that's Helen over there, she's lovely. We promise no salesy stuff until you know we're the tool for you.

 

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