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All our research, learning, roundtables, webinars, podcasts, lions, tigers, bears, oh my...

The Nerdcast

Podcasts and webinars on all the hottest industry topics

Nerdcast #2: Terrapinn, World Passenger Awards

The gang speaks to Catriona of Terrapinn about the World Passenger Awards and what makes a great public transport body.

Nerdcast #1: Housing Ombudsman

Hear from the Housing Ombudsman on information management, their new learning initiatives, and the 6 noun categories of Dakelh.


Blogs, guides, research, and methodologies we've concocted

Six VoC currents to catch in 2024

Six VoC currents to catch in 2024

If you fancy some new thinking to give you ideas that might transform your team, your organisation, and above all, your customers this year...

January 25, 2024

The bias of AI πŸ€–

The bias of AI πŸ€–

What can AI-only text generation tools teach us about the pitfalls of using unsupervised Artificial Intelligence?

April 05, 2023

The PAPA framework πŸ¦Έβ€β™€οΈ

The PAPA framework πŸ¦Έβ€β™€οΈ

Guiding housing providers through how they can treat their customer data to best adhere to TSMs by improving the customer experience at the...

March 09, 2023

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