How the DWP pivoted to support service users during COVID-19...
...uncovering hidden voices and valuable perspectives.
Child Maintenance Services was undergoing an overhaul to improve access when a global pandemic threw a spanner in the works.
Watch DWP's Fay Cooper explain for the 2020 Dynamite Awards how Wordnerds allowed them to pull this off under serious time pressure. Don't worry, we've chopped Pete's bits out...
DWP pivoted, using insights from the Wordnerds platform to quickly prioritise service changes when it mattered most, for those it mattered most to. According to Fay:
“Bringing all of that data together to action change is the biggest end goal. And we know that that data can help us change policy and completely reform the service, and that to me is the most exciting thing that we're ever going to achieve”
